Customer Success Manager - UC

Customer Success Manager - Unified Communications

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Mid-Senior level

Full-time

Other

IT Services and IT Consulting

• Be responsible for ensuring high levels of customer satisfaction and retention for all customers in the assigned portfolio.
• Be responsible to maintain awareness of service management performance, including timely resolution of incidents and delivery of projects & technical services.
• Act as an escalation point for major incidents, assisting in the coordination of resolving parties, effective communication to stakeholders and post incident review.
• Be responsible for continuing risk management to ensure retention and growth of customers in the assigned portfolio.
• Be responsible to manage the customer feedback through survey tools and other forms of customer feedback to ensure continued customer satisfaction.
• Responsible to acquire new business opportunities.
• Ability to undertake the above responsibilities.
• A passion for Service Improvement in a Customer/Service Provider Relationship.
• Strong business development, negotiation, and influencing skills.
• Working knowledge of ITIL Service Lifecycle and IT Best Practices.
• Excellent organizational skills and strong ability to manage and prioritize tasks and time efficiently for yourself and others.
• Excellent written and verbal communication skills.
• Excellent customer facing/customer service skills.
• Able to demonstrate a high degree of flexibility including shift and out of hours working.
• Able to manage sensitive and sometimes confidential information.
• Must be able to learn new concepts, applications and technologies quickly.

• Requires at least a bachelor’s degree, or equivalent combination of relevant education and experience.
• 4+ years of experience in account management, outside sales of customer service with the ability to work independently providing customer service for the technical services and systems of a small and medium business.

Konica Minolta Business Solutions' journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions.

2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing.

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law. Konica Minolta Business Solutions (Canada) Ltd.

is an equal opportunity employer. Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.