Customer Delivery Engineer

Customer Delivery Engineer page is loaded## Customer Delivery Engineer locations:
TX - Plano, 7900 Windrose Avenue 8th Floor:
CO - Denver, 8000 E Iliff Avetime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
March 3, 2026 (6 days left to apply) job requisition :
R431709

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market.

Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.
** Job Summary
** Responsible for the design, implementation, operational support of the Company Software Defined Network product. Provides expert-level technical advice and support for real time analysis, design, testing, and operations of software defined networks, etc. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.
** Job Description
***
* Core Responsibilities:

*** Performs technical training to junior operations/engineering team members.
* Implements Universal Customer Premise Equipment (uCPE) and associated services in the inventory management database and updates and/or modifies designs with Internet Protocol (IP) assignments and Common Language Location Identifier (CLLI) codes.
* Provisions network service configuration in the Software Defined Network (SDN) Service platform for services such as Firewall, NAT/PAT, QoS, DHCP, Traffic Steering, BGP, Static Routes, Wireless Backup, Hybrid WAN, High Availability, LAN and WAN interfaces, etc.
* Completes Bill of Materials (BOM) for hardware required for each site provisioned, ensuring the configuration and hardware match to meet the customer’s requirements.
* Working with Customer Project Managers (CPM), provides configurations and technical leadership as a primary technical resource on IP router network technologies, traffic flows, and overall end to end network communication during the Service Delivery process.
* Tests and turns up new uCPE and Wireless Backup circuits in a production environment. May recommend new practices and procedures, as necessary.
* Executes test plans and logs results. Gathers supporting documentation such as installation photos and speed tests.
* Works with Field Technicians in all Regions, as well as related Engineering departments and centers, to maintain communications regarding work orders/projects. Instructs the field how to connect the uCPE and Underlay circuit(s).
* Coordinates and resolves service issues with providers and vendors to ensure accurate and timely implementation and resolution of off-net Underlay circuit issues.
* Interfaces with customers in regard to acceptance testing of SDN Overlay and Wireless Backup services. Executes test plans and logs results.
* Develops and implements test and acceptance criteria for network elements.
* Troubleshoots IP networking and security issues, providing resolutions according to established practices and procedures including executing packet captures, analyzing network performance data, reviewing security profiles, parsing log files, and understanding the customer’s desired outcome.
* Interfaces with customers to resolve customer issues with their service & to understand Change of Service requests.
* Interfaces with customers to help educate them on the use and functionality of their service.
* Opens and updates service tickets in database/tracking system.
* Expertly troubleshoots IP and Network Security issues including routing, performance, connectivity, access, network address translation, access control lists/firewall rules, and network management protocols (DHCP, DNS, etc.).
* Analyze network performance metrics and identify service affecting root causes to customer…