Enterprise IT Maintenance Planner

Enterprise IT Maintenance Planner

Job Category:
Information Technology

Time Type:
Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type:
Regular

Percentage of

Travel Required:

None

Type of Travel:
None

Anticipated Posting End:
There is not an anticipated end date for this posting since applications are needed on an ongoing basis.

The Enterprise IT Maintenance Planner improves organization effectiveness by anticipating and eliminating potential mission delays through planning, scheduling, and coordination of Customer Maintenance Activities (MAs). The proactive nature of this position demands an experienced professional with operational experience in scheduling, coordination, management of IT Changes (maintenance activities), and documentation.

Work hours to be assigned:
Day Work (8 hours a day M-F )

• Maintains enterprise maintenance schedules, collaborating with the Integrated Service Center (ISC) Enterprise COMM NOC, external agencies/customers, and field units
• Provides Situational Awareness support to the Customer, to include reviewing maintenance activities, updating reports, passing down documentation, monitoring chat rooms, and communicating potential impacts to service operations
• Leverages Enterprise Management tools and analytics to correlate service impacts, service availability, and service capability
• Proactively monitors high priority maintenance activities limiting impacts to mission/Business/Enterprise critical services
• Supports the Government with Situational Awareness of upcoming maintenance requests and correlates ongoing incidents to identify any possible impacts to Enterprise Operations Squadron managed and monitored systems
• Prepares daily maintenance status briefings, charts, and reports for Government leadership
• Coordinates planned maintenance and corrective maintenance with commercial carriers and affected customers
• Supports the Government by performing daily ad hoc tasking from the Customer
• Generates Situational Awareness notification via various messaging systems for distribution to customers
• Provides technical assistance, when requested, by the Customer in support of defined duties
• Provides coordination, data collection, and other support to the After Action Report process
• Integrates ITIL 4 best practices into existing documentation, provides process improvement recommendations, and assists in maintaining governance documentation
• Demonstrates an understanding of LAN/WAN network services, and Carrier Ethernet.
• Responsible for facilitating the process to collect and define client requirements.
• Provides advice and recommendations on process best practices.
• Performs analysis on business or systems processes to identify improvements.
• Maintains deep knowledge of Commercial Off The Shelf (COTS) applications (e.g., SAP, Oracle, and Momentum).

• An Active TS/SCI Clearance with Polygraph
• 2 years of experience with enterprise scheduling, IT Change/Maintenance scheduling/planning
• Excellent written and verbal communication skills
• Excellent customer service skills
• Proficient writing skills
• Experience drafting presentations and executive level reports
• Must be able to review technical documentation and summarize information for executive level review
• Working knowledge of network operations and IT services
• Operational experience collaborating and directing resources supporting mission critical operations

• Security+ or any DoD 8140 IAT certification
• Proficient in word processing, spreadsheets, and desktop applications
• Strong communication and interpersonal skills
• Strong logic and analytical skills
• Strong customer service skills and experience
  
  Excellent oral and written communication skills
• Proven ability to multi-task and prioritize, with an attention to detail, in a fast-paced environment
• Excellent organizational skills
• Basic knowledge of Service Now, Windows Desktops, and other IT Service Management (ITSM) Systems, ITIL Service Operations, ITIL Service Operations Analysis, CCNP, CCNA, AWS Associate or better, VMWare vSphere, or MCSA

This position is contingent on funding and may not be filled immediately. However, this position is representative of…