IT Analyst

IT Analyst page is loaded## IT Analyst locations:
CO - Denver, 8000 E Iliff Avetime type:
Full time posted on:
Posted Todayjob requisition :
R431432

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace.

Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)
** Job Summary
** Our team is driven by a culture of true collaboration, where teamwork and strong cohesion are at the heart of everything we do. We offer a dynamic and fulfilling variety of work that keeps each day exciting, paired with industry‑leading benefits that support both personal and professional well‑being.
What sets us apart is our commitment to constant growth. Every team member has ongoing opportunities to develop new skills, take on meaningful challenges, and advance their career. For those who are passionate about cutting‑edge technology and want to be part of a group that values innovation, shared success, and continuous improvement, this is the place to make an impact while growing alongside a supportive and motivated team.
** Job Description
**** Role Summary
** We’re seeking a people‑oriented, adaptable IT Support Technician with strong diagnostic and troubleshooting aptitude, capable of supporting a wide range of technologies including iOS devices, Windows systems, retail POS, and AV conference room equipment.

This role is highly visible across the organization and supports everyone from frontline retail associates to senior regional leaders. You’ll operate a tech bar, deliver in‑person and remote support, contribute to project work, and help drive a best‑in‑class customer experience.

This role requires being onsite five days per week (Iliff or designated retail locations) and the ability to drive a fleet vehicle with a valid driver’s license.
** Key Responsibilities
*** Troubleshoot, diagnose, and resolve technical issues across desktop hardware, mobile devices, operating systems, retail POS systems, printers, and business‑critical applications.
* Support retail store technology and frontline tools, ensuring smooth daily operations and minimal downtime.
* Provide walk‑up support at a tech bar, offering hands‑on assistance, technical education, and consultative guidance to users.
* Deliver AV conference room support, including setup, maintenance, testing, and troubleshooting of Cisco‑based and Microsoft Teams meeting room systems.
* Perform structured testing of new software, system patches, and OS images to validate compatibility and performance.
* Lead and coordinate system outages through full resolution, communicating effectively with internal partners and external repair agents.
* Conduct project checks and assist with mid‑tier technical projects within scope and timelines.
* Provide multi‑channel support (in person, phone, email, remote tools) with a strong emphasis on service excellence and timely resolution.
* Recommend improvements or new technologies based on research, evaluation, and firsthand user needs.
* Drive to various retail or field locations using a fleet vehicle as needed to support onsite issues.
* Maintain regular and punctual attendance; work nights, weekends, variable schedules, and overtime when required.
* Uphold company operating principles, contribute to team huddles, support customer‑first initiatives, and perform other duties as assigned.
** Required

Skills & Qualifications
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