Technical Support Engineer

Gravitee is a 2025 Gartner® Magic Quadrant™ Leader
, on a mission to govern the world’s intelligence
.

We deliver the industry’s most advanced platform for Any API, Any Event, and Any AI Agent
, trusted by global leaders like Michelin, Roche, and Blue Yonder.

• The Mission
  :
  We are the first to bridge traditional API Management with the new frontier of AI Agent Security
• The Momentum
  : A high‑growth Leader – combining market credibility with startup speed
• The DNA
  :
  We hire people who Hold Nothing Back – passionate builders who want to redefine digital infrastructure

Don’t just watch the AI revolution. Build the infrastructure that controls and secures it.

We are expanding globally to serve the needs of our large international clients who are predominantly in banking, healthcare, insurance, and more. Gravitee is the natural force of connection within the API space join Gravitee.io and connect with your ideal opportunity.

As the Technical Support Engineer you will be responsible for delivering exceptional technical support to our customers. This is a hands‑on, critical role in our organisation and highly technical – the right candidate will enjoy problem solving with our clients in highly specialised and technical ways. Gravitee clients are the end‑users of our platforms and are as technical as you are!

At Gravitee, impact isn’t abstract, it’s visible. In this role, you will:

• Lead the investigation of multiple Support Tickets and work collaboratively to understand and resolve customer issues
• Prioritise issues and give our customers located in multiple countries the level of duty and care they need to help implement our platform in their environments
• Create knowledge articles to complete our documentation and enable customers to better understand product use cases
• Be innovative within the team and with customers to help improve processes and tools
• 3+ years of relevant experience in a previous hands‑on Level 2 Technical Support
• 2+ years of experience with REST and RESTful APIs
• Eager learner, ready to dig into many technical areas

• Networking/web architectures including HTTP
• Experience with Access Management products, Identity Providers, OAuth2 protocol, JSON Web Token standard
• Experience with databases (ideally Mongo
  
  DB or RDBMS), search engine Elastic Search is a plus
• Experience with trace analysis, debugging, and JVM troubleshooting is a plus

At Gravitee, our growth is powered by people who bring passion to what they build, act with professionalism in how they work, and hold nothing back in their commitment to doing things well.

You’ll do well here if you:

• Care deeply about quality, clarity, and impact
• Are curious, adaptable, and excited by emerging technologies like AI
• Take ownership and follow through
• Value collaboration, openness, and continuous improvement

Bonus points if you’ve worked with APIs, cloud‑native platforms, AI‑enabled systems, or open source, but curiosity matters most.

At Gravitee, we invest in humans, not just roles.

• Salary up to $95k
• Excellent medical coverage to keep your body and mind healthy
• Pension or 401k program options for all locations
• 25 days holiday/vacation in addition to in‑country national holidays as well
• 3 mental health days per year with an allowance toward a mood‑boosting activity of your choice
• Birthday off to celebrate your day
• Learn and grow with our professional development allowance to be used to benefit your career
• Quarterly outings and an annual off‑sites in exciting locations!
• Ability to work for one of the fastest‑growing companies and alongside some of the most talented people in the API technology sector
• A meaningful, progressive, global company culture that is as fun as it is hardworking
• Endless growth opportunities

At Gravitee, we believe diverse perspectives make better products and stronger teams.

At Gravitee, no employee or applicant will be treated less favourably on the grounds of sex, marital status, race, colour, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief.