Information Technology Specialist - BizOps

Overview

State Of Colorado Residency Required

NOTE:

This announcement may be used to fill multiple openings.

Colorado Governor Jared Polis is committed to building a Colorado For All, a place where everyone has an opportunity to succeed and live the Colorado way of life. Governor Polis is focused on lowering health care costs for hardworking Coloradans, transitioning the state to renewable energy sources, ensuring every Colorado child gets a quality education, and building an economy that works for everyone.

The Governor's staff includes offices for budgeting, communications and outreach, legal counsel, legislative liaison, operations, policy and research, and scheduling.

Committed to Diversity - We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. We encourage responses from people of diverse backgrounds and abilities. State of Colorado employees reflect on equity, diversity, and inclusion. Colorado For All - Colorado Employees Reflect on Equity, Diversity, & Inclusion.

We Offer a Generous Benefits Package Including

• 11 paid holidays per year plus vacation and sick leave
• Medical, dental, and vision plans
• State paid life insurance policy
• Choice of 2 retirement plans (defined benefit or defined contribution)
• Optional 401(k) and 457 plans
• State paid short-term disability coverage
• Additional optional life and disability plans
• Credit Union membership
• Training and professional development

To learn more about State of Colorado benefits visit:
Colorado benefits information is available on the official state site.

Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the official site.

This position will have the opportunity for a hybrid schedule (combination of in-office and remote workplace). Equipment provisioning and certain onboarding tasks will take place in person, in our Denver office, on the first day of employment.

The Colorado Department of Early Childhood (CDEC) ensures the delivery of a comprehensive, community-informed, data-driven, high-quality, and equitable early childhood system that supports the care, education and well-being of all Coloradans. CDEC works with many partners to provide high-quality early childhood and family support programs.

Class Code & Class

Description:

T1I3XX
IT Support Specialist III

This role serves as the front line for the Business Operations team. Primary function is to identify, deliver, manage, and maintain uninterrupted digital and physical technology solutions across the agency. This is accomplished through end-user technology support to agency staff in-person, over the phone, and/or remotely. Includes management of all agency hardware assets using ITAM, TLM, BAM, and ERP processes.

• Provide direct end-user support to full resolution through troubleshooting of enterprise and agency-specific software as well as hardware on all agency assets.
• Provide customer service via written, virtual, and voice communications as needed to support end users.
• Responsible for ticket creation, management, tracking, tagging, and follow-up from reception to resolution while achieving targeted customer experience.
• Review user system problems, identify sources, and develop, propose, and manage resolutions.
• Identify recurring user problems and develop solutions to eliminate problems; communicate impacts and next steps to stakeholders.
• Conduct continuous quality improvement of Biz Ops and CX strategies; identify potential security risks and report them.
• Design, develop, update, and execute SOPs, guidelines, and best practices for enterprise-wide asset management.
• Manage, update, audit, and improve processes for ordering, deploying, and managing the lifecycle of ITAM assets.
• Provide strategic guidance over hardware asset licenses and ITAM software licenses to ensure proper maintenance and cost efficiency.
• Coordinate hardware deployments, reclamations, and replacements with vendors and internal stakeholders; image new hardware as required.
• Provide financial information entry to OnBase in support of asset tracking.
• Coordinate with agency partners to ensure new…