Platform Support Engineer; Java​/

** Start Up environment, Heavy SQL, Java/Spring Boot experience required. Customer Facing role***

We're a fast-moving SaaS startup revolutionizing regulatory compliance for financial advisors and institutions. Our AI-powered platform simplifies compliance through seamless archiving of electronic communications iMessage, Whats App, email, social media, and more. By reducing false positive flags by 98%, we save compliance professionals hours every day. We're small, focused, and building something that matters in a highly regulated industry.

If you've worked at a big company and loved it, this probably isn't the right fit. We move fast, wear multiple hats, and expect everyone to own their work end to end.

We're looking for a Platform Support Engineer to sit at the intersection of our engineering and customer teams. Reporting directly to the Engineering Manager, you'll be the technical backbone of our support function diagnosing backend issues, writing SQL to trace data problems, and working shoulder-to-shoulder with developers to resolve production incidents fast.

This is not a help desk role. You'll be expected to read logs, understand microservice behavior, write scripts, and communicate complex technical issues clearly to both engineers and compliance professionals. There is real room to grow into a broader engineering function as the company scales.

• Investigate and resolve complex customer-reported issues across our Java/Spring Boot backend and data pipeline
• Write and optimize SQL queries to diagnose data discrepancies and validate platform behavior
• Debug REST API integrations, webhook failures, and authentication flows
• Analyze backend logs and trace behavior across microservices to identify root cause
• Reproduce bugs and collaborate directly with engineering on fixes
• Translate customer issues into clear, actionable Jira tickets with full technical context
• Participate in light code reviews and technical discussions with the engineering team
• Build and maintain internal knowledge base documentation
• Identify recurring issue patterns and proactively drive down support volumeli>
• Support customer calls and communicate technical findings to non-technical stakeholders

• 3–5 years in a technical support engineering or application support role
• Hands‑on experience with Java and/or Spring Boot you can read a stack trace, follow a service flow, and understand what a microservice is doing without needing it explained
• Strong SQL skills complex queries, stored procedures, query optimization, and debugging data issues in Postgre
  
  SQL or similar
• Familiarity with AI platforms (ChatGPT, Claude, Grok, or similar) and an understanding of how AI‑driven classification and monitoring systems behave
• Comfort in a Linux environment with basic bash scripting
• Experience with Docker and containerized environments
• Proficiency with Jira, Confluence, Git Hub, or similar tools
• Strong written and verbal communication you can write a ticket an engineer will act on and explain a technical issue to a compliance officer in the same afternoon
• Startup experience is required you know what it means to operate without a playbook

• Experience in fintech, compliance, or other regulated industries
• Familiarity with Kubernetes
• Exposure to communication archiving, monitoring platforms, or data integrity workflows

• High‑visibility role reporting into Engineering not buried in a support queue
• Direct impact on a product used by financial institutions to stay compliant
• Small team, real ownership, no bureaucracy

Competitive compensation and room to grow into engineering as the company scales