Data Center Technician L3

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market.

The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and Service Now. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity.

Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

The Data Center Sites Technician III will be responsible for day-to-day data center support activities, including but not limited to: server and network hardware installation, copper / fiber-optic cabling, "layer 1" troubleshooting and IT asset management. Sites II Technician to monitor and respond to hardware and software issues, utilizing industry standard ticketing system and to provide clear, timely and appropriate customer communications.

Sites II Technician activities to be governed by Standard Operating Procedures (SOPs), Program, Safety and Security Policies in order to meet requirements for quality and quantity of work. Sites II will be required to join an on-call rotation for after hours support. Sites II Technicians actively participate in the change management process, both checking in a monitoring production and preventative maintenances.

The Site III Technician will need to be conversant in common networking hardware Command Line Interfaces (CLI) such as Cisco, Arista, Dell, and Juniper. The Site III Technician will also need to be skilled in using and navigating different flavors of Linux. Sites III Technician to monitor and respond to hardware and software issues, utilizing industry standard ticketing system and to provide clear, timely and appropriate customer communications.

Sites II Technician activities to be governed by Standard Operating Procedures (SOPs), Program, Safety and Security Policies in order to meet requirements for quality and quantity of work. Sites III will be required to join an on-call rotation for after hours support. Sites III Technicians actively participate in the change management process, both checking in a monitoring production and preventative maintenances.

Required Skills

• Able to safely lift and move a minimum of 50 pounds
• Able to be on feet majority of work day
• Fluency in both written and spoken English
• Must provide own transportation to work location(s)
• Must be able to respond to any on-call request within 1 hour
• Able to update asset management data as required, using scanners
• Effectively utilize ITSM / DCIM workflow management system
• Be familiar with, use and troubleshoot Linux OSes
• Be able to configure, troubleshoot and navigate network hardware command line interfaces
• Able to manage server, switch, router, storage and other hardware lifecycle processes
• Able to understand how to correctly and effectively run cabling - e.g. power, Cat6, SM/MM fiber optic and IB
• Strong communication skills required to properly document…