IT Support Specialist II

* Install, upgrade, and support all company desktops/laptops, printers, and other end-user tech in a primarily Apple environment.
* Provide remote IT support to all employees for a wide range of operational tasks, including password resets, access requests, and application support, via Slack, Jira, or email.
* Provide in-person IT support at our client's Denver City location.
* Troubleshoot network connectivity in a LAN/WAN environment and configure end-user devices.
* Assist with the setup, maintenance, and troubleshooting of Zoom rooms to ensure stability during meetings and presentations.
* Configure and manage AV and video conference technology such as Zoom, Chrome Signage, and Envoy, including setup for company all-hands meetings.
* Onboard and train new employees on IT applications and security practices.
* Set up, track, and manage all assigned issues in Jira Service Desk.
* Administer cloud services such as G Suite, Slack, Okta, Duo Security, Jira, Office
365, and others.
* Manage and troubleshoot the VOIP telephone system.
* Maintain a well-organized inventory and storage system for all IT hardware and software assets.
* Ensure all client machines meet security protocol standards.
* Respond to and resolve user-reported issues in a timely and efficient manner.
* Troubleshoot and resolve basic networking and connectivity issues.
* Escalate complex technical problems to higher-level support teams as necessary.
* Contribute to the creation and maintenance of IT documentation and knowledge base articles.
* Associate's degree (A.A) or equivalent from two-year college or technical school and 3 to 5 years’ related experience and/or training; or equivalent combination of education and experience
* G-suite Administration experience
* Simple MDM Experience
* Experience supporting Slack
* Experience supporting and using Okta in an enterprise environment
* Familiarity with Zoom + Zoom/conference room experience
* Atlassian (JIRA/Confluence) experience
* Experience with documentation of repeatable processes
* Familiarity with desktop and server operating systems
* Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
* Ability to conduct research into a wide range of computing issues as required
* Ability to present ideas in a user-friendly manner
* Analytical and problem solving abilities
* Exceptional customer service orientation
* Salesforce administration experience
* Knowledge of various operating systems and databases
* Knowledge of various programming languages
* Must have the ability to perform office-related tasks which may include prolonged sitting or standing
* Must have the ability to move from place to place within an office environment
* Must be able to use a computer
* Must have the ability to communicate effectively
* Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
* * Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.*
* * Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
** Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
* Dental provided through UHC
* Nationwide Vision provided by UHC
* Flexible Spending Account for Health & Dependent Care
* Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
* Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
* Corporate Wellness Program provided by Goomi Group
* Employee Assistance Program
* Wellness Days  401k Plan
* Basic and Supplemental Life Insurance
* Short Term & Long Term Disability
* Critical Illness, Critical Hospital, and Voluntary Accident Insurance
* Tuition Reimbursement (available 6 months after start date, capped)
* Paid Time Off (accrued and prorated, maximum of 120 hours annually)
* Paid Holidays
* Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law
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