Engagement Director — Strategic Transformation & Customer Success Leader

Overview

The Slack Practice Engagement Director is a senior strategic leader responsible for helping enterprise customers achieve measurable business transformation and long-term success through Salesforce solutions. Acting as a trusted executive advisor, this role bridges strategy, sales, delivery, and customer success to shape, position, and lead complex, high-impact engagements across a portfolio of strategic accounts. Partnering closely with Services Sales, Account Executives, Solution Architects, and Delivery leaders, the Engagement Director owns both pre-sales and post-sales engagement strategy — from solution visioning and proposal development to executive stakeholder alignment and successful delivery execution.

This role is ideal for a consultative leader who thrives in executive-facing environments, excels at navigating complex enterprise transformations, and is passionate about driving customer outcomes at scale.

Applications will be accepted until 05/31/2026.

• Strategic Client Leadership
  • Serve as a trusted advisor to executive stakeholders, guiding enterprise customers through large-scale digital transformation initiatives.
  • Develop and communicate compelling transformation strategies that align Salesforce capabilities to customer business objectives and measurable outcomes.
  • Build long-term executive relationships that foster customer trust, adoption, and advocacy.
  • Lead strategic conversations around enterprise transformation, implementation methodology, roadmap planning, and organizational change.
• Pre-Sales & Solution Strategy
  • Partner with Account and Services Sales teams to lead Slack pre-sales engagement activities including opportunity qualification, strategic solutioning, scope definition, SOW development, and delivery planning and staffing strategy.
  • Collaborate with Solution Architects, SMEs, and Delivery leaders to shape scalable, high-value implementation proposals.
  • Influence customer decision-making by clearly articulating business value, implementation strategy, and transformation outcomes.
  • Act as the executive delivery expert throughout the sales cycle, ensuring proposals are commercially viable and operationally executable.
• Delivery Oversight & Customer Success
  • Provide executive oversight across complex engagements to ensure alignment between customer expectations, delivery execution, and business outcomes.
  • Act as the senior escalation point for both customers and internal delivery teams.
  • Proactively identify and mitigate delivery risks, stakeholder misalignment, and at-risk account situations.
  • Ensure customer engagements conclude with high levels of satisfaction, measurable value realization, and strong referenceability.
  • Maintain oversight across multiple strategic enterprise accounts simultaneously.
• Leadership & Organizational Impact
  • Mentor and guide delivery teams, project leaders, and cross-functional stakeholders in enterprise engagement best practices.
  • Contribute to the evolution of internal methodologies, governance models, and standardized engagement frameworks.
  • Build strong internal partnerships across Sales, Professional Services, Customer Success, Product, and Executive Leadership.
  • Drive strategic objectives related to utilization, bookings influence, customer outcomes, and delivery excellence.
• What Success Looks Like
  • Build executive trust quickly and sustain long-term customer partnerships.
  • Shape transformational programs that deliver measurable business value.
  • Influence large-scale enterprise decisions through strategic advisory leadership.
  • Navigate complexity with confidence while aligning diverse stakeholders.
  • Lead high-visibility engagements with accountability, credibility, and operational excellence.
  • Elevate customer satisfaction while driving profitable services growth.

• 8+ years of experience delivering enterprise consulting or professional services engagements.
• Proven success leading complex digital transformation initiatives in enterprise environments.
• Strong experience operating within pre-sales and solutioning environments, including scoping and shaping large implementation programs.
• 4+ years of enterprise-level program or project leadership experience.
• Demonstrated ability to influence executive stakeholders and facilitate strategic discussions.
• Exceptional communication, presentation, and stakeholder management skills.
• Strong analytical thinking, problem-solving, and risk management capabilities.
• Experience collaborating with technical architects and subject matter experts to develop scalable customer solutions.
• Bachelor’s degree required; MBA or advanced business/technology degree preferred.

• Executive presence with the ability to confidently engage C-suite stakeholders.
• Strategic thinker with strong commercial and operational acumen.
• Collaborative leader who excels in highly matrixed organizations.
• Calm and decisive under pressure, especially during escalations or complex delivery situations.
• Customer-first mindset with a passion for driving…