IT Systems Administrator - Denver

Overview

The Opportunity:

This junior role is designed for someone with solid IT fundamentals who will provide essential technical support across our technology ecosystem. The position offers significant learning opportunities, particularly in infrastructure management, while handling day-to-day operational responsibilities that keep our team productive.

Location:

Denver, Colorado, US

• Helpdesk Support:
  Act as the first point of contact for technical issues and requests, including
  • Respond to and triage incoming support tickets and requests via Slack or our ticketing system, and meet agreed service level agreements (SLAs) for response and resolution times.
  • Maintain accurate documentation of issues, resolutions, and user interactions.
  • Troubleshoot and resolve issues with end user devices (Windows / macOS).
  • Escalate complex issues to senior team members with appropriate context and initial diagnostics.
• Productivity Suite Administration:
  Manage and support Google Workspace and Microsoft 365 environments, including:
  • Manage user accounts in Google Workspace and Microsoft 365, user licenses and entitlements across both platforms.
  • Configure email accounts, distribution lists, and shared mailboxes; set up and manage Google Drive permissions.
  • Troubleshoot email delivery issues, calendar conflicts, and sharing problems.
  • Support Microsoft Teams and Google Meet configuration and access.
  • Implement security policies such as MFA enforcement and password policies.
• Onboarding and Off-boarding:
  Ensure smooth technology transitions for joiners and leavers, including:
  • Coordinate with HR to receive advance notice of new starters and departures, and create and maintain onboarding checklists and documentation.
  • Prepare laptops and devices and create all necessary user accounts and associated access permissions for new employees where required.
  • Conduct welcome sessions to set up new employees with their technology.
  • Execute off-boarding procedures including account deactivation, data backup/transfer, and device retrieval, and ensure security protocols are followed during off-boarding (credential removal, access revocation).
  • Maintain asset inventory records for all issued equipment.
• Mobile Device Management (MDM):
  Enroll new devices into and manage the MDM platform and related configuration and security tasks.
• Infrastructure Support (Foundational Level):
  Develop working knowledge of infrastructure while providing basic support.
  • Monitor and maintain server health and availability alerts under guidance.
  • Support basic networking tasks such as switch port configurations and Wi-Fi troubleshooting.
  • Learn and assist with storage management (file servers, NAS, SAN basics).
  • Document infrastructure procedures and maintain network diagrams.

Note:

For infrastructure responsibilities, training will be provided. The expectation is foundational knowledge with the willingness and ability to learn on the job.

• 2-3 years experience in a helpdesk or technical support role
• Strong troubleshooting methodology and logical problem-solving approach
• Experience supporting Windows 10/11 and macOS operating systems
• Familiarity with common business applications and SaaS platforms
• Understanding of basic networking concepts (TCP/IP, DNS, DHCP)
• Experience with ticketing systems (e.g., Jira Service Desk, Zendesk, Service Now)

• Hands-on experience administering Google Workspace OR Microsoft 365 (ideally both)
• Understanding of cloud identity management and user provisioning
• Experience with file sharing and collaboration tools

• Exposure to MDM platforms (Ninja One)
• Knowledge of security policies and device compliance requirements
• EDR (Crowd Strike)

• Basic understanding of server operating systems (Windows Server, Linux basics)
• Awareness of networking fundamentals (routers, switches, firewalls)
• Familiarity with virtualization concepts
• Understanding of backup and disaster recovery principles

• CompTIA A+, Network+, or similar certifications
• Microsoft 365 Certified:
  Fundamentals or Associate level
• Google Workspace Administrator…