Senior Cloud Technical Advisor & Customer Advocate

Overview

AWS Global Services includes experts from across AWS who help customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise includes AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center.

You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

AWS Enterprise Support, Technical Account Managers (TAM) support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises.

The TAM role is not directly hands on keyboard within the customer’s environment for troubleshooting customer support issues, but rather you will work with appropriate engineers and service teams to see issues through to resolution. You will work proactively to help craft and execute strategies to drive our customers' adoption and use of AWS services, including EC2, S3, Dynamo

DB & RDS databases, Lambda, Cloud Front CDN, IoT, and many more. Your technical acumen and customer-facing skills enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade‑offs, support and risk management.

You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy and resilient. The close relationships developed with your customers allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position requires the ability to travel 10% or more as needed.

• 5+ years of design/implementation/operations/consulting with distributed applications experience
• 5+ years of technical engineering experience
• Bachelor’s Degree in Computer Science, Math, or related discipline, and 7+ years of equivalent work experience or 9+ years of related work experience
• 7+ years of technical engineering experience

• Experience in a 24x7 operational services or support environment
• Experience in internal enterprise or external customer-facing environment as a technical lead
• 7+ years of experience with operational parameters and troubleshooting for four (4) of the following:
  Compute / Storage / Networking / CDN / Databases / Dev Ops / Big Data and Analytics / Security / Applications Development in a distributed systems environment
• Internal enterprise or external customer-facing experience as a technical lead
• Experience in Informational Technology operations
• Professional oral and written communication skills, presenting to an audience containing one or more executive team member(s)
• Development in a distributed systems environment
• Experience with AWS services and/or other cloud offerings

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below). for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits, including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

Learn more about our benefits at .

USA, CO, Denver - $ - $ USD annually

USA, NY, New York - $ - $ USD annually

USA, TX, Dallas - $ - $ USD annually

USA, VA, Herndon - $ - $ USD annually