Box Office Operations Lead

Job No: 498775

Work Type: Staff Full‑Time

Location: Denver, CO

Categories: Athletics, Business Operations / Services

At the Division of Athletics, we build Pioneers for Life through excellence, character, and connection. We operate with a championship mindset; and we create and foster a winning culture every day. Inspired by our location in the Rocky Mountain West, we always find a better way forward; we work with optimism, passion, grit, and integrity. We forge lasting relationships one interaction at a time;

and our value to the University of Denver is the degree to which we offer connection points to a broad and diverse community. That's why we're always looking ahead, and not just to the next championship or what's next in sports and wellness. We're also looking at what's next for you and how we can help you build a career you're proud of.

The University of Denver has a proud athletic tradition that compliments the school's academic endeavors. In its history, DU has won 36 national championships and enables student‑athletes to compete on 18 Division 1 teams. The Pioneers pursue championships, excel academically, and represent both the University and their respective conferences to the best of their abilities.

The Assistant Manager of Ticket Operations is responsible for assisting the Manager of Ticket Operations with the day‑to‑day operations of the Ritchie Center Box Office. Responsibilities include, but are not limited to, providing the highest level of customer service to all internal and external customers, assisting with the management of opening and closing procedures of the Box Office, management of game night events and select on‑sale dates, processing daily deposits, training part‑time employees and processing ticket requests.

• Assist in directing Ritchie Center Box Office daily operations
• Prepare various internal and external financial reports
• Assist with the management of all accounting functions within the division, including budget transfers, payroll deductions, refund checks, etc.
• Process and fulfill internal donation requests
• Manage part‑time employees, primarily students
• Assist with managing ticketing for all external events
• Assist with the management of any taxation considerations for employees of the Division from comp ticket requests
• Assist Aspire with annual season ticket campaign
• Establish customer service standards for internal and external customers
• Hire and train part‑time staff to fulfill the operational needs of the Box Office

• Excellent organizational and interpersonal skills required
• Customer service principles
• Analyzing and interpreting policies, practices, and procedures
• Addressing difficult situations in a constructive manner
• Design creative solutions to challenges within the Division and across the University
• Handle sensitive and confidential matters and situations

• Bachelor's degree
• Minimum one‑ or two‑years experience in ticket sales

• Master's degree
• Paciolan experience

• Standard office environment.
• Unexpected interruptions occur often and stress level is moderate to high.
• Noise level is quiet to moderate.

• Ability to work in front of a computer for extended periods of time.
• Occasionally required to move about the office/campus.

Monday - Friday, 8:00 a.m.

- 4:30 p.m. This schedule will vary during the varsity seasons. Some weekends and evenings during the varsity seasons.

For consideration, please submit your application materials by 4:00 p.m. (MST) June 5th, 2026.

The salary grade for the position is 8.

The salary range for this position is $57,784-$58,000.

The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass.

The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sex stereotypes, sex characteristics, sexual orientation,…