Unified Communications Integration Engineer, Public Safety

Join Axon and be a Force for Good.

At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

About Axon 911

Axon 911 brings together Prepared and Carbyne under Axon. Together, we are creating the only platform that combines modern 911 infrastructure with an AI intelligence layer-helping public safety agencies move faster, make better decisions, and deliver better outcomes in the moments that matter most.

911 is the backbone of public safety, yet the professionals behind it have long been held back by outdated technology. Axon 911 is here to change that. Joining this team means more than taking a job-it means helping shape the future of emergency response and building a safer, more connected world.

Your Impact

We are seeking a highly motivated and experienced Unified Communications Integration Engineer to integrate and deploy the world's first Cloud-Based Emergency Real-Time Communication Platform.

You will be responsible for the interoperability and assimilation of highly available, Elastic, Robust, Multi-Tenant, and Self-Healing RTC and VoIP Signaling Services. The platform will have to comply with the most stringent Security, Authentication and Authorization Standards in order to ensure high SLA and guarantee 5 nines uptime. You will work closely with Carbyne's Operations team and act as the technical liaison between Engineering and the Business for all UC-related activities.

You will get an opportunity to work on cutting-edge technologies and to build a lifesaving emergency platform.

What You'll Do

* Working as part of a real-time communication team in the Carbyne operation group to deliver a highly available 911 Infrastructure

* Configuring and troubleshooting Carbyne's Novel Emergency Communication Platform

* Provide clients with customized communication solutions for Carbyne's unified communications services

* Install, maintain, integrate, and contribute to PBX projects and UC solutions

* Create and maintain technical specs and solution documents

* Overall responsibility for onboarding new customers in alignment with customer requirements, and solution specifications using Carbyne's best practices

* Providing technical support and training for the Operations team on 911 emergency communications systems

* Gaining a strong understanding of unified communications architecture, networking, and cloud computing

* Interact with a variety of internal stakeholders:
Carbyne's Operations, R&D, Sales, CTO Office, and Product Managers

What You Bring

* Proven experience with VoIP architecture. Hands-on installation experience deploying open-source UC (such as Kamailio, Free SWITCH, Asterisk, etc.)

* Extensive knowledge and understanding of VoIP deployments and protocols like SIP, SDP, RTP, Web RTC, and their troubleshooting. Understanding of video udio codecs, packetization, encryption, and transport

* 3+ years of experience in solutions deployment of open-source VoIP solutions

* 3+ years of experience in networking. Proven knowledge and experience in networking, full knowledge of the OSI model and deep understanding of 1-7 Network Layers

* Good understanding of Linux environments, including bash scripting

* Hands-on experience deployment on Private and Public network/security clouds (AWS)

Nice-to-Haves:

* Industry certifications like CCIE, CCNP, CCNA Voice

* Knowledge of Docker and Kubernetes

* Knowledge of AWS infrastructure

Work Location

This is a hybrid role, with an expectation of four days per week in office.

Benefits that Benefit You

* Competitive salary and 401k with employer match

* Discretionary paid time off

* Paid parental leave for all

* Medical, dental, and Vision plans

* Fitness Programs

* Emotional & Mental Wellness support

* Learning & Development programs

* And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Pay Transparency (to be updated)

Axon offers a comprehensive total compensation package, which includes base salary, a generous annual bonus, and company equity.

The starting base annual pay for this role is between $ - $ excluding commission, bonuses, and more annually, depending on your geographic market. The actual base salary will vary based on several factors, including level, function, training, transferable skills, work experience, business needs, and location-often a combination of these elements.

Our benefits are designed to support you physically, financially, and emotionally-through life's major milestones and in your everyday moments. To learn more about our benefits,…