EPIC Instructional Designer - Provider Focus

Position: EPIC Instructional Designer I - Provider Focus
We are recruiting for a mission-driven EPIC Instructional Designer I - Provider Focus to join our team!

We're with you for life's journey. At Denver Health, purpose isn't just something we believe in-it's something we live every day, for life's journey.

Our Values

Respect | Belonging | Accountability | Transparency

Department
Information Technology

Job Summary


*** This position focuses on supporting
educational needs of Providers in both inpatient and outpatient areas. Experience in highly desired.***

Working closely with technical analysts and operational leaders/staff, this role is responsible for the design, development, and delivery of communication and education for users of Epic (the electronic health record (EHR) used at Denver Health). The Epic Instructional Designer creates and maintains documentation, curriculums, and e-learnings (blended learning, synchronous and asynchronous learning) and anticipates training challenges and opportunities for newly hired employees.

The role also tests the Epic software training environments. They monitor training program effectiveness, review and evaluate work, and offer performance reports. They support the team goal to deliver elegant training solutions that are intuitive, empowering, efficient, sustainable, systems focused, and foundation based. This role receives coaching and works under limited supervision.

Essential Functions
:

• Documentation, materials creation and maintenance - Design, develop, track, evaluate, improve and maintain training curriculums, eLearning modules, curriculums and classes, materials such as job aids, bulletins, and huddle sheets, etc. based on workflow research and analysis, collaboration with stakeholders, and a thorough understanding of the Epic software. Analyze content, target audience, job tasks and learner environment to identify appropriate instructional strategies and modalities.
  
  Research system updates in vendor tools to identify education and change management opportunities and risks. Deliver content that meets the needs of a broad spectrum of adult learners. Work with SMEs, analysts and team members to ensure training deliverables are in line with both organization goals and the delivered solutions. Use Learning Management System (LMS) to deliver training and to track and report results.
  
  Regularly analyze work to identify opportunities to improve. Support the educational development of best practices. (30%)
• Communication, facilitation and presentation - Deliver content - Lead classes and labs, make formal and informal presentations to leadership, team members and end users. Learn curriculum, systems, and roles necessary to schedule, coordinate and deliver train-the-trainer classes, classroom training and virtual training to users in multiple roles across supported applications. Use Learning Management System (LMS) to track eLearning, labs and classroom training and report training results to all impacted groups.
  
  Mentor trainers on their delivery and presentation skills of operational trainers (15%)
• Project Management - Manage timelines, resources, and milestones of assigned projects. Communicate training plans to project manager and stakeholders. Prioritize work between and inside a project. Escalate issues and trends, and collaborate on solutions. Review and document the status of projects; escalate unresolved issues to leadership. Participate in Lessons Learned. (5%)
• Liaise, rounding, help tickets and At The Elbow (ATE) support - Act as a liaison with users taking time to understand their needs and developing relationships through interpersonal skills and effective, consistent communication. Observe users in units/clinics to learn workflows, user and department functions and needs and develop relationships to coordinate and deliver effective, consistent communication. Support end users by responding to training tickets.
  
  Round with end users to validate workflow and educational success. Provide feedback to analyst members on user requests and issues. Provide support to struggling individuals or groups, and to provide troubleshooting and follow up to issues or training tickets as needed. (15%)
• Work tracking and…