IT Support Engineer - Hybrid, Colorado
Job in
Denver, Denver County, Colorado, 80285, USA
Listed on 2026-06-01
Listing for:
BETSOL
Full Time
position Listed on 2026-06-01
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator, Desktop Support
Job Description & How to Apply Below
Company Description
Engineering the AI-powered enterprise. With AI and cloud-native solutions, BETSOL accelerates cloud transformation for enterprises across 17+ countries. BETSOL holds several engineering patents, and is recognized with industry awards. BETSOL maintains a net promoter score that is 2x the industry average.
BETSOL's open source backup and recovery product line, Zmanda (), delivers up to 50% savings in total cost of ownership (TCO) and delivers best-in-class performance.
BETSOL Global IT Services () builds and supports end-to-end enterprise solutions, reducing time-to-market for customers.
BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore & Belagavi, India.
We take pride in being an employee-centric organization, offering comprehensive benefits and opportunities.
Learn more at
Job Description
Support & Operations
- Provide onsite support for Customer offices as needed.
- Coordinate with offshore teams (network, security) to facilitate new office locations setup and maintenance tasks.
- Facilitate employee onboardings and offboardings.
- Install, configure, test, and maintain desktops, laptops, peripherals, and related hardware.
- Provide technical support for desktops, laptops, printers, scanners, and other end-user devices.
- Troubleshoot and resolve hardware, software, OS, and peripheral-related incidents and service requests.
- Contact end users via phone or Microsoft Teams to schedule remote or onsite support sessions.
- Deliver timely resolution while maintaining high customer satisfaction.
- Monitor, assign, prioritize, and resolve tickets using ITSM tools such as Service Now, Jira, or similar platforms.
- Adhere to SLA, ticket quality standards, documentation requirements, and escalation procedures.
- Perform root cause analysis for recurring issues and collaborate with teams for permanent fixes.
- Ensure accurate time tracking, ticket updates, and resolution notes as per ITIL best practices.
- Perform OS installation, reinstallation, upgrades, patching, and configuration for Windows desktops and laptops.
- Install, upgrade, and support standard enterprise applications such as Microsoft Office, Acrobat Reader, mail clients, and collaboration tools.
- Deploy and maintain antivirus and endpoint protection solutions; detect and remove malware or viruses.
- Configure user profiles, email accounts, and basic system policies as required.
- Troubleshoot LAN, Wi-Fi, VPN, and basic network connectivity issues.
- Configure and support network and local printers.
- Coordinate with network and security teams for escalations related to infrastructure issues.
- Manage IT assets throughout their lifecycle, including procurement, allocation, tracking, recovery, and disposal.
- Maintain accurate asset records using CMDB and asset management tools such as Service Now, Insight, HPAM, etc.
- Handle IT inventory management, ensuring adequate stock levels for laptops, desktops, accessories, and spares.
- Support e-waste management and e-recycling activities in compliance with company policies.
- Execute IT onboarding and offboarding activities, including system setup, access provisioning, asset handover, and recovery.
- Ensure data security and compliance during employee exits by following standard IT procedures.
- Follow IT policies, security standards, and compliance requirements.
- Create and update technical documentation, SOPs, and knowledge base articles.
- Proactively identify opportunities to improve processes, automation, and service delivery.
- Collaborate with cross-functional IT teams for projects, upgrades, and rollouts.
Required Skills & Competencies
- Strong knowledge of Windows OS installation, configuration, troubleshooting, and support.
- Hands-on experience with desktop/laptop hardware and software troubleshooting.
- Experience with printer configuration, email setup, Wi-Fi, and LAN connectivity issues.
- Familiarity with ITSM tools (Service Now, Jira, etc.) and CMDB-based asset management.
- Working knowledge of ITIL…
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