Technology Risk Analyst

Join our IT Disaster Recovery team and play a vital role in ensuring enterprise Service Continuity. This position supports mission‑critical data center operations, including rack‑and‑stack work, structured cabling, hardware lifecycle management, and capacity reporting. You’ll troubleshoot complex technical issues, support sustainability across multiple data centers, and contribute to large, cross‑functional projects that strengthen our disaster recovery posture.

• Assist in data center operational and infrastructure risks, identifying vulnerabilities, evaluating controls, and ensuring alignment with enterprise technology risk and compliance frameworks
• Assist business units with creating Disaster Recovery Exercise plan documents
• Plan for Disaster Recovery Exercises
• Facilitate testing and exercises related to disaster recovery
• Project plan and track creation of exercise plans and execution of exercises
• Document exercise results and create after‑action reports
• Lead technical reviews of after‑action reports with business units and leaders
• Troubleshoot and resolve complex escalated problems with network connectivity involving local and wide area networks
• Provide solutions on complex problem resolutions to support team
• Communicate technical information to others
• Stay abreast of and comply with company and department policies and procedures
• Identify, research, and resolve system data integrity issues or anomalies and report them to appropriate software development area
• Effectively communicate to clients, peers, and management any system issues that affect the quality or reliability of supported systems
• Document product problems and their resolutions in a solutions database for future analyst reference
• Assign tasks to support analysts, track and report progress, monitor key success indicators, and report adverse trends to management
• Prepare written and oral presentations on software, product enhancements, and assigned projects
• Stay abreast of technology developments, identify potential impacts to the existing technology environment, and disseminate information to appropriate entities
• Identify trends in problem reports and provide best‑practice recommendations to clients
• Perform other duties and responsibilities as assigned

• System functions and physical components
• Operating systems, resources, and services
• European and US power data networks and protocols
• Networking, mainframes, standard operating systems, and personal computer applications
• Network architecture, back‑office systems, and proprietary software

• Smartsheets for project management and tracking
• Microsoft Office Applications
• Technical writing and presenting technical documents

• Experience in Sunbird DCIM
• Ability to participate in on‑call rotation on an occasional basis
• Work occasional after‑hours support, including weekends
• Travel up to 25%

• Education:
  
  Bachelor’s degree in Computer and Information Science, Computer Systems Analysis, or Information Technology (High School required)
• Work Experience:
  
  3 to 6 years of general experience in a related field
• Certifications:
  
  Not specified

Salary Range: $80,000.00 – $Travel:
Less than 25%
Workstyle:
Hybrid – expected to be in a Raymond James office location a minimum of 10‑12 days a month

• Medical, dental, and vision insurance
• Life insurance; critical illness insurance; accident insurance
• Disability benefits
• Retirement savings plans
• Paid time off (including vacation, holidays, and sick leave)
• Parental leave

The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.