Help Desk Support II

Identity & Access Management Analyst

The Governor's Office of Information Technology Identity and Access Management (IAM) work unit is responsible for how users within an organization are given an identity - and how it is protected, including saving critical applications, data and systems from unauthorized access while managing the identities and access rights of people both inside and outside the organization. The IAM analyst will be responsible for role mining for role based access and least privilege.

This would include Active Directory, CA Service Desk Management, Customer Service Portal, One Identity Manager and agency line of business applications. The analyst will work closely with various security administrators/security liaisons, IAM analysts and other OIT functional teams.

This position is a stakeholder in the Joint Agency Interoperability project and is accountable for ensuring that IAM deliverables are met timely and that risks and issues are communicated timely to both the JAI and 1

IAM project. This position will provide second level technical support to the project team, end users and OIT functional groups. This position will perform ticket management, attend project meetings and track work in Clarity PPM. It is the responsibility of the IAM analyst to manage Identity and access across state systems by providing the right person, the right access at the right time.

The Identity and Access Management unit is responsible for provisioning support which includes ticket management, customer service, and knowledge of least privilege methodology with security rights, permissions and groups, experience with Active Directory, CA Service Desk, and Mainframe. Due to the importance of this position, it is expected that a person supporting IAM has basic troubleshooting skills with networking and computer systems, can multitask, work in a fast paced environment while providing excellent customer service.

• Experience on Identity and Access Management and the operation of identity and access processes and controls for Active Directory, Email and Collaboration Platforms and cloud based solutions.
• Strong analytical skills/problem solving/conceptual thinking/process engineering
• Ability to be comfortable delivering messages across a wide spectrum of individuals having varying degrees of technical understanding
• Experience in Information Technology / Information Security / Identity and Access Management

Background Verification
Minimum Verification Requirements

Please complete the following verifications with Info Cubic upon candidate's selection. Additional verifications may be identified by the agency.

• State Criminal Record verification (past 7 years covering each State in which the candidate has resided)
• Federal Criminal Records Verification (past 7 years)
• SSN Name Search
• Global Monitor Check (formerly Patriot/OFAC/Terrorist)

(Suppliers Only)
To order, click on the link to the right:

Order Standard Background Verification
Type Qualification Description Competency Experience Required Skills Active Directory Advanced No Skills Adobe Acrobat Proficient No Skills Data Analysis Proficient No Skills Data Analytics Specialist Proficient No Skills Presentation skills Proficient No Skills Process Flow Analysis Proficient No Skills Team work Proficient No Skills User Experience Design (UX) Proficient No