ServiceNow Business Analyst Job Denver area,Colorado USA,IT/Tech

Service Now Business Analyst

Remote role

6
- Months Contract

Job Description:

We are setting up interviews now and if you'd enjoy contributing to building a world-class brand-new global SNOW instance then we'd love to hear from you!

Responsibilities

Customer Engagement:
Participate as a domain expert in customer-facing meetings to discuss Service Management processes and features.
Documentation:
Document workflows, processes, and results of business analysis.
Requirements Analysis:
Develop a thorough understanding of customer requirements and assist the project team in applying industry best practices and detailed knowledge of Service Now to design optimal solutions.
Application Design:
Assist the project team in translating application functionality into application architecture and produce business functionality requirements.
Wireframes/Mockups:
Create wireframes/mockups for user stories, review them with customers, and gather feedback.
Risk Management:

Identify and document risks and constraints related to requirements.
User Stories:
Break down documented requirements into epics and decompose them into user stories and acceptance criteria.
Testing:
Assist and lead test plan development and execution, perform functional tests on each configured story.
Quality Management:
Assist in quality management reviews to ensure all business and design requirements are met.
Change Management:
Support Organizational Change Management (OCM) efforts by providing information on the "to be" solution.
Training:
Assist, develop, and deliver end-user training.
Automated Testing:
Assist in the development of automated tests in Service Now.

Qualifications

4+ years of experience with IT Service Management solutions in an enterprise environment, preferably Service Now.
3 years of experience in business processes and business analysis in a software application environment.
3 years of experience designing and developing process workflows, capturing and writing requirements, user stories, and acceptance criteria.
3 years of experience developing and maintaining system lifecycle documentation.
Understanding of both functional and non-functional software testing.
Strong understanding of the Service Now Application Suite covering ITSM, ITOM, and ITBM areas.
Superior attention to detail with excellent written and verbal communication skills.
Ability to understand complex business needs and adapt appropriately.
Ability to learn and adapt to new solutions applicable to the Service Now platform.
Excellent knowledge of best practices and understanding of industry trends.