Sr. Technical Customer Experience Manager
Job in
Denver, Denver County, Colorado, 80238, USA
Listed on 2026-06-02
Listing for:
Nutanix
Full Time
position Listed on 2026-06-02
Job specializations:
-
IT/Tech
Systems Engineer, Cloud Computing, IT Consultant, IT Project Manager
Job Description & How to Apply Below
** Hungry, Humble, Honest, with Heart.*
* ** The Opportunity*
* Are you an experienced professional with a strong technical background in enterprise architecture and a deep-seated passion for driving technical strategy with senior-level stakeholders? If so, you will thrive on our team. We value architectural credibility and the opportunity to lead customer success through high-level solution design using Nutanix technology. This is a role for those who operate at an Architectural Tier, providing the potential for career advancement in a supportive and empowering environment.
** About the Team*
* This is a technical role that requires the ability to operate as a peer to customer Chief Architects. You'll collaborate with customer IT operations and architecture teams, as well as with business and IT leadership. This position performs at the Architectural level; as such, you will be expected to achieve the Nutanix Certified Expert (NCX) certification (training will be provided) within your first 6-12 months.
NCX is a prestigious, elite-level architectural certification earned by developing and defending a full-stack Nutanix design in front of a panel of industry experts-a process reserved for the top tier of technical professionals in the industry.
** Your Role*
* + Serve as the lead technical authority and post-sales trusted advisor for 8-12 strategic accounts, overseeing the architectural integrity of the environment from deployment to long-term operation, focused primarily on ensuring value realization for Nutanix customers.
+ Bridge the gap between business goals and technical execution by partnering directly with customer architecture teams to align Nutanix solutions with enterprise-wide business needs.
+ Build and maintain strong relationships with assigned customer accounts to ensure their success with Nutanix technology.
+ Collaborate with internal teams to optimize resource utilization and serve customer requirements effectively.
+ Lead the design and documentation of tailored Customer Success Plans that function as technical roadmaps for long-term value realization.
+ Create and document tailored Customer Success Plans that align with customers' business and technology goals, conduct reviews, and track progress.
+ Provide actionable, architect-level insights on technology usage, maturity, and best practices to optimize large-scale data center operations.
+ Act as a technical consultant during the onboarding process, ensuring that the initial deployment adheres to architectural best practices and desired business outcomes.
** What You Will Bring*
* + 8-12 years of experience in high-level technical customer facing advisory or architectural roles, demonstrating undisputed credibility with mid-to-senior level technical leadership (CTOs, VPs of Infrastructure).
+ Advanced mastery of architectural frameworks such as ITIL, TOGAF, etc., with the ability to apply these to complex, hybrid multicloud environments.
+ Deep technical knowledge in data center technology, specifically in designing resilient, scalable virtualization and storage platforms, ideally with a focus on hybrid multicloud solutions.
+ The technical credibility supported by elite certifications (e.g., VCDX, NPX, NCX, VCAP, or TOGAF). Candidates currently operating as Pre-sales Senior Architect or Principal Engineer are highly encouraged to apply.
** Work Arrangement*
* Remote:
This position is primarily remote. There is no specific in-office requirement, however, there may be circumstances where you may be required to come into a local office for a specific purpose, and/or to travel to other locations based on business needs.
The pay range for this position at commencement of employment is expected to be between USD $ 160,000 and USD $ 320,400 per year.
However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including…
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