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Customer Success Engineer_Austin/Denver
Job in
Denver, Denver County, Colorado, 80285, USA
Listed on 2026-06-02
Listing for:
Agora
Full Time
position Listed on 2026-06-02
Job specializations:
-
IT/Tech
Technical Support, AI Engineer, IT Support
Job Description & How to Apply Below
Developer Support | Real-Time Communication | AI (Voice/Conversational)
We're hiring a Customer Support Engineer (CSE) who thrives at the intersection of real-time communication and AI (Voice AI, Conversational AI).
This isn't traditional support-you'll work directly with developers to troubleshoot issues, guide integrations, and design solutions, while also engaging with the broader developer community
Key Responsibilities
Customer Support & Solutions
- Support SDK integrations (RTC, Signaling, Cloud Recording, Conversational AI)
- Troubleshoot audio/video, network, and platform issues
- Analyze logs, reproduce issues, and identify root causes
- Provide integration guidance and best practices
- Escalate and track issues with engineering
- Act as the voice of the customer (feedback, feature requests)
- Participate in developer communities (meetups, events, workshops)
- Support technical sessions and share AI + RTC best practices
- Bridge feedback between developers and internal teams
- Strong interest in AI/LLMs and real-time technologies
- Hands-on troubleshooting and debugging skills
- Clear communicator with a developer-first mindset
- Comfortable engaging both 1:1 and in community settings
- Work at the forefront of Real-Time Engagement + AI
- Build with and for developers
- High-impact role in a fast-moving, global environment
54,628 - 67,751 USD per year (Denver, CO)
49,920 - 68,285 USD per year (Austin, TX)
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