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Application Support Analyst PAQASJH
Job in
Denver, Denver County, Colorado, 80208, USA
Listed on 2026-06-02
Listing for:
SS&C Technologies
Full Time
position Listed on 2026-06-02
Job specializations:
-
IT/Tech
Technical Support, Systems Analyst, IT Support, IT Consultant
Job Description & How to Apply Below
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Application Support Analyst
Location:
Dever, CO - Hybrid
Get To Know the Team
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
SS&C is hiring Application Support Analysts to support Calastone's production services, ensuring stability pre-close and scalable run-state post-close. This role will oversee US production services for the Calastone portfolio, owning stability, first-line assistance, complex incident management, and service governance.
Why You Will Love It Here!
* Flexibility:
Hybrid Work Model & a Business Casual Dress Code, including jeans
* Your Future: 401 (k) Matching Program, Professional Development Reimbursement
* Work/Life Balance:
Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
* Your Wellbeing:
Medical, Dental, Vision, Employee Assistance Program, Parental Leave
* Wide Ranging Perspectives:
Committed to Celebrating the Variety of Backgrounds, Talents, and Experiences of Our Employees
* Training:
Hands-On, Team-Customized, including SS&C University
* Extra Perks:
Discounts on fitness clubs, travel, and more!
What You Will Get to Do:
* Proactively monitor the production services.
* Provide first-line support to Calastone's customers.
* Assist in the creation of a knowledge base to mitigate the number of escalations to the second line team.
* Work with the Client Delivery team to ensure that they have satisfied all pre-production checks/tests before they are released into production.
* Work with the QA team on a rotational basis to assist with quality assurance cycles and to obtain pre-release knowledge of new releases.
* Work with the UAT team to test new clients to approved standards during the onboarding process.
* Work closely with internal project staff to ensure that all production requirements are flagged and dealt with during customer on-boarding, ensuring smooth transition into production and to enhance the customer's perception and experience of the Calastone service.
* Work with, and communicate to, all customers and internal technical staff during implementations.
* Deal with service incidents that arise and work to achieve a positive outcome in the shortest possible timeframe.
* Maintain Calastone's reputation for high-quality service support and delivery.
* Contribute to all aspects of general business improvement.
What You Will Bring
* Good technical background. Most desirable is experience of databases/SQL (ability to create and run own queries), MQ (any variant), SWIFT, ISO
15022, ISO
20022, FIX, XML, messaging authentication/ certification techniques and secure FTP environments.
* Application support and operations in a client-facing, financial environment.
* Experience of project delivery life-cycles, in accordance with industry best practice.
* Knowledge of ITIL is beneficial.
* Knowledge of Salesforce is an advantage.
* Business-level written and spoken English and Mandarin skills are essential.
Person Specification
* Ability to remain calm and focused under pressure, while supporting customers, colleagues, and partners to resolve service issues effectively.
* Works well in a collaborative, multi-disciplinary environment.
* Takes initiative and demonstrates accountability in their work.
* Committed to delivering high-quality outcomes and continuous improvement.
* Acts with professionalism, honesty, and integrity in all situations.
* Demonstrates persistence in problem-solving and seeks to understand root causes.
* Strong attention to detail.
* Reflective and open to feedback, with a willingness to learn and grow.
* Leads by…
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