Tech bar Analyst

Job Summary:

As a Tech bar analyst you will assess, troubleshoot and resolve employee requests in

person as needed daily. Requests will vary from hardware and software to corporate

infrastructure related issues requiring on-site analysis & resolutions. You'll provide outstanding customers.

service while managing engagement between end users, operational leadership, and IT teammates.

Required Skills/Experience

• Experience collaborating with various teams in a service-oriented customer-success environment

• Experience troubleshooting issues, researching solutions, and problem-solving efficiency

• Ability to learn & adapt quickly to new technologies and business requirements

• Ability to solve complex incidents by applying well-known documented solutions and processes, while

maintaining task ownership to completion with minimal direct supervision

• Ability to communicate with different audiences, regardless of technical understanding, across

multiple channels including face to face, instant messaging, emails, and video conferencing

• Ability to leverage attentive listening to understand and empathize with customer needs

• Experience supporting various OS in an enterprise environment including:

• MacOS (primary), Windows 10 (secondary), iOS, and Android

• Experience supporting various hardware in an enterprise environment including:

• Apple Laptop (primary), Dell / HP Laptop (secondary), desktops (Apple and HP),

corporate-owned mobile devices (IOS/Android), and standard peripherals

• Experience supporting and troubleshooting corporate networks and remote user environments

• Experience supporting and troubleshooting L1 Active Directory related issues

• Experience on endpoint security tools L1 (Anti-virus / Firewall / Two-factor authentication)

• Experience supporting and troubleshooting conference room tools L1 (Audio / Visual) as needed

• Adherence to security policies and corporate best practices

• Ensuring support content is accurate and up to date (Knowledge base maintenance