Help Desk Support

Position: Help Desk Support I
Provides mobile application (iOS and Android) support to the citizens of Colorado. The support will be for a new application currently being built. The incumbent responds and provides assistance for support requests via phone and emails. They identify, research, and resolve technical problems associated with the mobile app. They document, track and monitor customer support requests to ensure a timely resolution.

They utilize personal experience, documentation and pre-established guidelines to perform the functions of the job.

List of skills needed to be successful in this position:

• Experience with iOS and Android operating systems, functionality and ability to troubleshoot, reproduce and report on problems.
• Use of tools and diverse mobile devices makes and models
• iTunes as well as Apple and Google Play Store.
• Knowledge of networking, wifi, firewall limitations and experience troubleshooting or communicating errors related to this functionality.
• Excellent communication skills
• Customer service skills to field and support both the public and interagency relationships. Including supporting and making recommendations for ADA and UI/UX user interfaces.
• Bilingual English Spanish a plus, but not required.

Must have at least 1 year of experience supporting mobile devices.
Background Verification
Minimum Verification Requirements

Please complete the following verifications with Info Cubic upon candidate's selection. Additional verifications may be identified by the agency.

• State Criminal Record verification (past 7 years covering each State in which the candidate has resided)
• County Criminal Records (past 7 Year Address History)
• Federal Criminal Records Verification (past 7 years)
• SSN Name Search
• Global Monitor Check (formerly Patriot/OFAC/Terrorist)

(Suppliers Only)
To order, click on the link to the right:

Order Standard Background Verification
Type Qualification Description Competency Experience Required