Customer Success Engineer_Austin​/Denver

Customer Support Engineer,

Developer Support | Real-Time Communication | AI (Voice/Conversational)

We're hiring a Customer Support Engineer (CSE) who thrives at the intersection of real-time communication and AI (Voice AI, Conversational AI).

This isn't traditional support-you'll work directly with developers to troubleshoot issues, guide integrations, and design solutions, while also engaging with the broader developer community

Key Responsibilities

Customer Support & Solutions

* Support SDK integrations (RTC, Signaling, Cloud Recording, Conversational AI)

* Troubleshoot audio/video, network, and platform issues

* Analyze logs, reproduce issues, and identify root causes

* Provide integration guidance and best practices

* Escalate and track issues with engineering

* Act as the voice of the customer (feedback, feature requests)

Developer Engagement

* Participate in developer communities (meetups, events, workshops)

* Support technical sessions and share AI + RTC best practices

* Bridge feedback between developers and internal teams

Profile

* Strong interest in AI/LLMs and real-time technologies

* Hands-on troubleshooting and debugging skills

* Clear communicator with a developer-first mindset

* Comfortable engaging both 1:1 and in community settings

Join us!

* Work at the forefront of Real-Time Engagement + AI

* Build with and for developers

* High-impact role in a fast-moving, global environment