Services Practice Director

The Services Practice Director is a strategic technical leader responsible for guiding enterprise customers through the design, deployment, integration, and adoption of Slack across complex organizational environments. The role combines deep technical expertise with executive‑level consulting, helping some of the world’s largest organizations transform how teams communicate, collaborate, and operate.

• Lead strategic technical discovery sessions and customer workshops to assess organizational structure, collaboration needs, governance requirements, and enterprise architecture.
• Design scalable Slack deployment strategies that support enterprise‑wide adoption, operational efficiency, and long‑term business growth.
• Translate complex technical and business requirements into tailored Slack solutions focused on usability, flexibility, security, and adoption.
• Serve as a trusted advisor to technical and executive stakeholders throughout the customer lifecycle.

• Architect enterprise‑grade Slack environments, including workspace strategy, user provisioning, authentication, security controls, permissions, and custom integrations.
• Advise customers on implementing Slack APIs, developer frameworks, and integration best practices.
• Ensure seamless interoperability with enterprise systems and SaaS platforms such as Git Hub, Jira, Workday, Google Workspace, identity providers, eDiscovery and DLP solutions.
• Remove technical barriers to large‑scale deployment and organization‑wide software distribution.
• Support the customization of client applications and automation workflows to optimize user experience and business productivity.
• Create new applications, architectures, and offerings for delivery to clients.

• Facilitate customer‑forward workshops that align technical execution with business transformation objectives.
• Present complex technical concepts in a clear and compelling way to audiences ranging from developers and architects to business leaders and executives.
• Partner with customers to scope, validate, and refine solutions for unique enterprise use cases.
• Act as a strategic advisor throughout implementation, ensuring alignment between customer expectations, technical execution, and adoption goals.
• Collaborate cross‑functionally with Sales, Success, Consultants, System Integrators, and Product teams to drive successful outcomes.

• Maintain strong billable utilization while delivering high‑quality customer engagements.
• Lead and influence complex technical initiatives across multiple stakeholder groups and enterprise environments.
• Build deep expertise in Slack’s platform capabilities and broader enterprise architecture technologies.
• Contribute feedback and implementation insights to Salesforce and Slack product teams to enhance future platform capabilities.
• Support the evolution of technical methodologies, deployment frameworks, and best practices across Professional Services.

• Build trusted relationships with enterprise customers and technical stakeholders.
• Design secure, scalable collaboration environments that drive measurable business value.
• Translate complex technical ecosystems into streamlined, user‑centric Slack experiences.
• Enable rapid adoption by removing friction from deployment and integration processes.
• Lead strategic technical conversations across both business and IT audiences.
• Deliver enterprise implementations that balance governance, security, flexibility, and innovation.

• Bachelor’s degree in Computer Science, Software Engineering, Business, or a related field.
• Strong user and believer in Slack and Salesforce.
• 5‑6+ years of experience in development, consulting, professional services, solutions engineering, or technical customer‑facing roles.
• Strong experience leading and delivering technical implementation projects within enterprise environments.
• Hands‑on proficiency with at least one object‑oriented programming language such as Java, JavaScript, Node.js, or Python.
• Heavy experience working with APIs, integrations, automation,…