Dedicated Operations Technical Account Manager - Platform; TS​/SCI Clearance Required

Red Hat’s North American Public Sector Customer Success team is looking for an experienced enterprise-level engineer to join us as a Dedicated Operations Technical Account Manager (DO‑TAM) in Colorado Springs, CO. In this role, you will work with a key government customer to provide hands‑on "Day 2" operational support, administration, and integration guidance focused primarily on Red Hat Enterprise Linux (RHEL) and core infrastructure platforms.

This is a fully onsite position. You will act as a dedicated resource, working daily at the customer’s Colorado Springs facility to tailor support for their environments, facilitate collaboration with other vendors, and serve as their primary Red Hat technical champion.

Candidates must be located in or willing to relocate to the Colorado Springs area for daily onsite reporting.

• Execute Day 2 Platform Operations:
  Provide hands‑on administration, integration support, and maintenance for Red Hat Enterprise Linux environments. Manage system patching, version upgrades, performance tuning, and overall platform stability.
• Onsite Presence:
  Work onsite daily at the customer facility in Colorado Springs, CO, functioning as a seamless extension of their IT and engineering operations.
• Proactive Issue Prevention:
  Perform technical reviews, system health checks, and capacity planning. Identify, troubleshoot, and resolve OS‑level issues before they impact mission‑critical deployments.
• Customer Advocacy:
  Gain a deep understanding of the customer’s infrastructure architecture, security postures, and strategic mission goals to serve as their primary Red Hat advocate.
• Cross‑Functional
  
  Collaboration:
  
  Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve complex platform issues.
• Strategic Guidance:
  Advise the customer on current and future Red Hat infrastructure capabilities, standard operating procedures, and life‑cycle management.
• Case Management:
  Manage customer support cases, maintain clear documentation, and deliver value by sharing resolutions and best practices through a defined knowledge management process.

• Clearance:
  Active Secret (or higher) U.S. Government clearance is required.
• Platform Expertise: 5+ years of Linux system administration experience, with a strong focus on Red Hat Enterprise Linux (RHEL) administration, performance tuning, and troubleshooting—particularly in secure, disconnected, or air‑gapped environments.
• Support Background:
  Prior experience in a technical support, engineering, or system administration organization, specifically within public sector or defense environments.
• Communication:
  Outstanding verbal and written communication skills; ability to convey complex technical concepts clearly and concisely to both technical and non‑technical stakeholders.
• Agility:
  Ability to manage multiple environments and projects with an eye for detail and shifting priorities in a high‑stakes environment.
• Availability:
  Willingness to provide after‑hours coverage (on‑call duty) as dictated by mission requirements.

• Hands‑on experience or familiarity with Red Hat Ansible.
• Automation Platform and/or Red Hat Open Shift Container Platform.
• Bachelor’s degree in a technology‑related discipline.
• Red Hat Certified Engineer (RHCE) or Red Hat Certified System Administrator (RHCSA).

The salary range for this position is $ - $. Actual offer will be based on your qualifications.

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote‑US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account – healthcare and dependent care
• Health Savings Account – high deductible medical plan
• Retirement 401(k)…