Senior Manager, Professional Services

Pathlock is one of the fastest-growing enterprise software companies in the Denver area, redefining Identity Governance and Administration (IGA) space with a modern, AI-first approach. Our platform enables the world’s leading organizations to manage and automate access controls, enforce security policies, and simplify compliance across business-critical applications. From user provisioning and access certification to audit readiness and segregation of duties, Pathlock delivers a comprehensive IGA solution designed for today’s complex IT environments.

Pathlock is the leader in application access governance, providing a unified platform to manage identity security, automate compliance, and fortify application security across the world’s most complex ERP environments. With over 1,300 customers globally - including many of the world’s largest enterprises - Pathlock helps organizations reduce risk, lower compliance costs, and ensure audit and IPO readiness across SAP, Oracle, Workday, Microsoft Dynamics, and beyond.

Our Professional Services team is at the forefront of delivering that value - partnering with customers to implement, configure, and optimize the Pathlock platform across their environments.

We are looking for a high-impact Senior Manager, Professional Services to lead and scale our delivery operations across a key Americas sub-region. Reporting to the Director of Professional Services, you will be responsible for driving successful customer implementations, building and developing a team of talented consultants and managers, and ensuring consistent, high-quality delivery across a growing portfolio of 15 to 20 concurrent projects.

This is a player-coach role, you’ll set the strategic direction for your sub-region while staying close to the delivery motion, coaching your team, and serving as an executive escalation point for customers. You’ll partner closely with Sales, Customer Success, and Product to ensure seamless customer journeys from contract to go-live and beyond.

• Lead, mentor, and develop a team of Managers and Consultants across your sub-region
• Own hiring, onboarding, and career development for your team - building a bench of top PS talent
• Foster a culture of accountability, continuous learning, and customer obsession
• Conduct regular 1:1s, performance reviews, and coaching sessions to develop team capabilities

• Own end-to-end delivery accountability for your sub-region - ensuring projects are delivered on time, on budget, and to the highest quality standards
• Proactively identify project risks and lead escalation resolution, serving as the senior point of contact for customers when needed
• Drive adoption of Pathlock’s standard deployment methodology to accelerate time-to-value, reduce implementation variability, and ensure customers realize measurable outcomes faster
• Champion the use of AI-powered tooling to automate repeatable implementation tasks - including configuration and testing - improving team efficiency and expanding delivery margins
• Maintain strong delivery metrics including CSAT, utilization, time-to-value, and revenue recognition

• Own the sub-region PS P&L contribution - managing resource allocation, utilization targets, and regional revenue goals
• Partner with Sales and Solutions Engineering on scoping, SOW development, and pre‑sales support for complex opportunities
• Provide accurate forecasting and capacity planning for your sub-region
• Collaborate with the Director of PS to build and refine regional operating plans, headcount models, and delivery strategies
• Build trusted executive relationships with key customers across your sub-region
• Act as a strategic advisor to customers navigating GRC, identity security, and compliance transformation on SAP, Oracle, and other platforms
• Partner with GSI and regional SI partners to co‑deliver on complex, multi‑party engagements
• Represent Pathlock at customer executive reviews, QBRs, and industry events

• Work closely with Product and Engineering to surface customer feedback and influence the Pathlock roadmap
• Collaborate with Customer Success to…