Lead UX Researcher — Client-Facing, Mixed Methods; On-site, Denver

Full job description

Location:Denver, CO (Currently in Cherry Creek, soon relocating to Glendale).

This is not a remote position – this is a full-time, in-office position. We do have a need for our researchers in-person to conduct moderated sessions and collaborate with peers.

Measuring

U is a leader in UX research through services, software and training. We are seeking an experienced Lead UX Researcher to operate in a client facing
player-coach
model. In this role, you will be the bridge between high-level research strategy and tactical execution. We are looking for a highly active practitioner—a leader who loves getting their hands dirty with data and methodology, while simultaneously empowering a team to execute at a high level.

You will spend roughly
50% of your time on strategic research
(typically focusing on one or two strategic, repeat client accounts) and
50% on team management, client interaction, resource allocation,and
quality control
.

• Drive high-impact research that influences our clients’ long-term product roadmaps and digital strategies.
• Plan, execute, and deliver unmoderated and moderated UX research studies from end-to-end.
• Be responsible for developing comprehensive project plans that outline discrete tasks, milestones, dates, and dependencies.
• Track the status of ongoing projects, keeping internal and external collaborators updated on progress and scope alignment.
• Partner with internal ops/program management to efficiently oversee participant recruitment, lab spaces, and resource allocation.

• Act as a primary strategic point of contact for key clients, defending methodological choices and presenting findings to stakeholders and leadership.
• Be a pragmatic methods expert who can champion the right approach to answer clients’ research questions.
• Partner with our proposal team to craft the specific methodology, sample sizes, and execution plans for new client engagements.
• Oversee the work of junior and mid-level researchers, reviewing research artifacts and deliverables, data analyses, and reports for accuracy and narrative clarity.
• Proactively identify areas where the team can improve their technical skills or operational efficiency and coach them to that standard.

The ideal candidate for this role will be a multifaceted individual:

• You bring 5+ years of industry experience leading end-to-end UX research projects, demonstrating a strong balance of both quantitative rigor and qualitative depth, with at least 1-2 years spent in a leadership capacity.
• While mixed-methods is key, a strong quantitative foundation is highly preferred. You should be comfortable designing complex surveys, applying fundamental statistical concepts (e.g., confidence intervals, significance testing, sample size calculations) using tools like SPSS, Excel, or R, and defending statistical conclusions.
• You have exceptional data visualization and report creation skills. You love working with data and transforming it into compelling, easy-to-digest executive narratives for a variety of audiences and roles.
• You don’t just report the numbers; you see the "so what." You have a proven ability to connect complex data and qualitative findings directly to key product team needs, translating research into actionable product direction and strategic recommendations.
• You possess a strong working knowledge of UX and interface design principles to effectively collaborate with product and design teams.
• You are highly organized and comfortable navigating the fast-paced, context-switching reality of agency life. Prior agency experience is a plus.
• You find joy in mentoring junior researchers and helping them level up their interviewing and synthesis skills.
• You have prior experience with unmoderated research platforms (e.g., MUiQ, User Testing, User Zoom, Dscout, etc.).

• A Masters or PhD in User Experience, Human-Computer Interaction, Psychology, Sociology, Anthropology, Statistics, or a related field is highly preferred.
• Competitive salary based on experience level/education with a range of $115,000–$150,000
• Retirement account with immediately vesting company contribution.
• Health, dental, and vision insurance.
• Paid holidays and time off.
• Support and resources for learning job-related skills.

Job Type: Full-time

Pay: $ – $ per year

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance

Education:

• Master’s (Preferred)

Experience:

• User research: 3 years (Preferred)