Associate Solution Architect, Professional Services

Contentful Solution Architect – Associate

Contentful Solution Architects are trusted advisors to technologists, developers, content creators, and product teams. As an Associate Solution Architect, you’ll partner with international customers and digital agencies post‑sale—helping visionary brands turn ideas into scalable digital experiences.

This is a customer‑facing consulting role, not a software development position. We’re seeking consultants who guide commercial and mid‑market customers through implementations and optimization, not engineers focused on hands‑on development of production code.

Provide technical guidance, subject matter expertise, and strategic consultation to ensure projects succeed.

Lead technical and editorial training, facilitate collaborative workshops, and conduct public office hours with customers and solution partners.

Guide teams through basic architecture definition and design and support regional on‑site engagements (up to 25% travel).

Deliver technical enablement on product platform features and consultative advice & recommendations on specific implementation use cases.

Identify and propose solution designs for complex business problems based on customer discovery, leveraging senior team support as needed.

Keep abreast of Contentful product developments and synthesize these into best practices, workshops & enablement materials for customers.

Create prototypes or code examples to facilitate customer onboarding and support projects.

Maintain a foundational understanding of Contentful‑related technologies and stay up to date with industry trends.

Continuously seek, synthesize, and communicate customer product feedback to Product Management, Engineering, and Marketing teams.

Support engagement managers on quoting and scoping of SOWs.

Partner with Sales, Customer Success Managers, and Solution Engineers to ensure a successful customer experience.

Continuously improve professional skills through training, reading, and mentorship.

Collaborate closely with Technical Project Managers on customer implementations, and cross‑functionally with CSMs, Account Executives, Support, and Solution Engineers to manage risks and adapt in real time.

Contribute to Contentful’s thought leadership—Voice of the Customer sessions, product blogs, workshops, and industry events.

Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.

1–3 years in a solutions/technical role (Solution Architect, Technical Consultant, Implementation Consultant, or developer in a customer‑facing context).

Consulting experience preferred; comfortable participating in technical discussions with both technical and non‑technical stakeholders.

Strong presentation, interpersonal, and facilitation skills—able to engage technical and non‑technical audiences and contribute to discovery sessions and decision‑making.

Well‑organized, with the ability to manage multiple concurrent projects, meet deadlines, and thrive in a fast‑paced environment.

Experience with modern API‑first, content management systems (Contentful, Contentstack, Sanity); awareness of legacy CMSs (Drupal, AEM, Sitecore) is a plus.

Foundational understanding of composable/MACH principles, headless CMS architecture, and best practices for building content‑driven applications; willingness to deepen expertise on the job.

Passionate about well‑structured content; understands basics of content modeling and explains its importance to business and technical teams.

Hands‑on experience with modern web technologies (React/Next.js or similar front‑end frameworks) and REST and/or Graph

QL APIs.

Familiarity with common web rendering approaches (server‑side, client‑side, static site generation) and modern frameworks (Next.js, Nuxt.js, Remix, Astro), or a strong interest in learning them.

Experience creating and delivering in‑person and/or virtual workshops, training, or educational content is a plus.

• Stock options to share in company success.
• Comprehensive healthcare covering 100% of employee premiums and 85% for dependents.
• Fertility and family building benefits, including a lifetime reimbursable wallet.
• Genero…