Technical Support Specialist

We are seeking a detail‑oriented and technically adept individual to join our internal Technical Support team full‑time.

You will act as the first point of contact for all technical support inquiries, ensuring issues are logged, tracked, and resolved in a timely manner. You will also work closely with our development team to escalate issues, identify patterns, and suggest improvements.

• Respond to support requests via email, phone, or ticketing systems in a timely and professional manner
• Maintain a strong understanding of Softek’s internal software systems, tools, and workflows
• Log, track, and resolve or escalate technical issues based on complexity and urgency
• Collaborate with developers to communicate recurring pain points or feature requests
• Create and maintain support documentation, FAQs, and internal knowledge base articles
• Assist with technical training for new or existing users of our internal systems
• Proactively suggest system or process improvements based on support trends and user feedback

• Strong written and verbal communication skills
• Ability to simplify technical language for non-technical users
• Self‑motivated and able to work independently and under direction
• Experience creating user documentation, guides, or knowledge base content
• Able to prioritize and manage multiple tasks under time pressure
• Familiarity with proprietary/internal software systems, APIs, and system integrations
• Good understanding of bug tracking, development workflows, and software release cycles
• Proficiency with Microsoft Excel and remote communication tools (Teams, Zoom)
• Experience supporting end users in large‑scale internal environments
• Bachelor's degree in a technical or analytical field preferred
• Knowledge of finance and capital markets a plus