Application Support Specialist; CMIC

Overview

Shimmick is seeking a highly talented Application Support Specialist to be based on site at our Denver, Colorado office. This position provides frontline application support for CMiC Construction Management software, assisting end users with system access, navigation, configuration, and day‑to‑day process issues. This role serves as a key liaison between business users and IT, ensuring timely resolution of incidents, accurate and timely user access management, and effective support of CMiC modules across finance and operations.

The position focuses on managing the full CMiC user account lifecycle, troubleshooting access issues, supporting business processes within CMiC, and escalating complex technical issues to internal teams or the CMiC vendor as required.

In addition, this role will work with other members of the IT Department to perform tasks, update documentation, policies, standards, and continuously improve the delivery of IT Services to the company.

User Access & Security Administration

• Create, modify, and deactivate CMiC user accounts following approved access controls.
• Assign and maintain user roles and permissions aligned with job responsibilities.
• Support periodic access reviews and audits with reporting and documentation.

End‑User Support

• Provide first‑ and second‑level CMiC application support (triage, troubleshooting, user education, and issue resolution) via support ticketing system, email, in person, instant message, phone, screen‑sharing session.
• Troubleshoot and resolve user access issues including permissions, roles, and authentication problems.
• Assist users with CMiC navigation, functionality, and common process questions.
• Diagnose configuration issues, data entry errors, and workflow interruptions.
• Recommend basic workarounds/alternatives to address known errors.

Incident Management & Escalation

• Log, track, and manage support tickets through resolution with clear communication.
• When appropriate, escalate and track issues to resolution with 3rd tier support personnel, or external consultants and vendors.

Business Process & Application Support

• Support CMiC modules including Financials, Job Costing, Project Management, Procurement, and Payroll (if applicable).
• Document common issues and resolutions to build a knowledge base.
• Identify recurring issues and recommend process improvements or training needs.

Collaboration & Continuous Improvement

• Work closely with Finance, Project Controls, HR, and Operations teams.
• Assist with testing and validation of system upgrades, patches, configuration changes, and maintenance activities.

General Job Functions

• Work well in a multi‑task environment, be a self‑starter, with the ability to establish priorities.
• Have strong interpersonal skills for dealing with customers on a one‑on‑one basis.
• Possess strong troubleshooting and analytical skills to work through issues.
• Possess the ability to assist customers remotely over the phone, via remote control software or in person.
• Maintain professional, human relation, and internal customer service skills.
• Maintain excellent rapport and strong business relationships with all teammates and business users.
• Maintain cleanliness and orderliness of assigned work area.
• Understand corporate and business provided services of company.
• Adhere to all Shimmick policies and procedures.

Minimum Requirements:

• Bachelor's Degree plus 4 years of relevant experience or demonstrated equivalency of experience and/or education.

Preferred Qualifications:

• 2+ years of direct experience with CMiC preferred.
• Solid critical thinking, problem‑solving, and troubleshooting skills.
• Superior attention to detail.
• Commitment to meeting issue resolution timelines.
• Strong verbal and written communication skills, for both technical and non‑technical audiences.
• Ability to be flexible, and take direction, including changes to schedule and workflow priorities.

Physical Demands:

• While performing the duties of this position, the employee is regularly required to use a computer workstation. The employee is regularly required to talk or hear; specific vision abilities required by this position include close, middle, and distance vision, and the…