Presales Engineer

Join our team to support our vision to humanize connections in regulated environments through intelligent workflows that deliver measurable impact.

We deliver intelligent customer workflows that transform experience challenges for Fortune 100 companies in utilities, healthcare, finance, insurance and the public sector. We welcome collaborative, trust‑building professionals who are passionate about humanizing connections and delivering measurable impact for our partners and their customers.

Convey is seeking a motivated and technically skilled Presales Engineer to support our sales efforts in the utility sector and other regulated industries. In this role, you’ll help bring our SaaS solutions to life for prospective customers by delivering compelling product demonstrations, configuring solutions to fit client needs, and supporting the technical aspects of the sales cycle. This is an ideal opportunity for someone who enjoys problem‑solving, translating business needs into technical solutions, and who is experienced at working cross‑functionally with sales, product, and marketing teams.

You’ll gain exposure to complex enterprise deals while building expertise in cloud communications and compliance‑driven platforms.

• Product Demonstrations:
  Deliver clear, engaging, and tailored demonstrations of our SaaS platform, showcasing how our solutions address client pain points and business goals.
• Technical Sales Support:
  Participate in sales meetings to provide technical insight and assist in addressing customer questions about product capabilities, architecture, and integration.
• Pre‑Sales Solution Configuration:
  Assist in designing and configuring solution components based on customer requirements, ensuring alignment with Convey’s capabilities.
• Technical Documentation:
  Support the creation of documentation such as proposals, product overviews, and basic technical collateral used in the sales process.
• Customer Feedback Gathering:
  Document feedback and observations from client interactions and share them with the product and engineering teams to support product improvement.
• Competitive Awareness:
  Maintain general awareness of competitive products and assist the team in identifying how our offering stands out in key areas.
• Team
  
  Collaboration:
  
  Work closely with Enterprise Sales Executives, VP of Pre‑Sales Engineering, and the broader sales team to support ongoing deals and improve internal processes.
• Learning & Enablement:
  Continuously build product knowledge and industry awareness through training, shadowing senior team members, and participating in team enablement sessions.

• Education:
  
  Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field (or equivalent practical experience).
• Experience:
  
  3+ years of experience in a technical role supporting software or SaaS solutions—presales, technical consulting, or support roles preferred.
• Communication
  
  Skills:
  
  Strong verbal and written communication skills, with the ability to explain technical topics clearly to both technical and non‑technical audiences.
• Technical Knowledge:
  Foundational understanding of cloud platforms (e.g., AWS, Azure), APIs, and software architecture principles, including microservices and modern programming languages. Experience with SaaS platforms or enterprise software is preferred.
• Industry Awareness:
  Interest in or basic knowledge of regulated industries such as utilities, healthcare, or financial services. Prior experience is a bonus but not required.
• Problem Solving:
  Demonstrated ability to troubleshoot and think critically when evaluating technical options and client needs.
• Collaboration:
  
  Comfortable working in cross‑functional teams and supporting senior team members in delivering high‑impact demos and technical presentations.
• Growth Mindset:
  Eagerness to learn about new technologies, customer industries, and best practices in presales and solution design.
• Travel:
  Willingness to travel up to 25%-35% of the time for client meetings, team offsites, or industry events.

• A learning‑focused environment with mentorship and career development.
• Exposure to enterprise clients…