Production Support Engineer – Amdocs Optima

We are seeking an experienced
Amdocs Optima Support Engineer
to support production operations, application maintenance, and billing execution activities within a telecom BSS environment.

The role will be responsible for ensuring
platform stability, successful billing cycles, incident resolution, and ongoing application improvements
while collaborating with cross-functional teams including CRM, mediation, integration, and network operations.

This position operates in a
managed services model
supporting critical telecom billing systems with strict SLA and operational performance targets.

1. Production Operations Support

• Monitor and support
  Amdocs Optima production environments
  to ensure system stability and availability.
• Manage
  incident, problem, and change management activities
  in accordance with ITIL processes.
• Perform troubleshooting and root cause analysis for production incidents impacting billing and rating systems.
• Monitor and manage
  batch jobs, billing cycles, and scheduled processes
  using tools such as Control-M or Autosys.
• Perform log analysis, system diagnostics, and recovery actions for failed jobs or processes.
• Coordinate with infrastructure, database, and integration teams to resolve system issues.

2. Billing Operations Support

• Execute and monitor
  telecom billing cycles including rating, invoice generation, and reconciliation processes
  .
• Support
  billing validation, data corrections, and rerun activities
  when required.
• Investigate and resolve
  billing discrepancies, usage issues, and customer billing disputes
  .
• Ensure accuracy and completeness of billing outputs through validation checks and reconciliation processes.
• Support revenue assurance activities and assist in identifying potential billing leakage.

3. Application Maintenance & Support (AMS)

• Perform
  application configuration updates and minor enhancements
  within
  
  Amdocs
  
  Optima.
• Develop and execute
  data correction scripts and operational fixes
  when required.
• Support
  rate plan updates, tariff modifications, and business rule changes
  .
• Assist in application deployments, patch upgrades, and release validation activities.
• Maintain system documentation, knowledge base articles, and operational runbooks.

4. Monitoring & Performance Optimization

• Monitor system performance, batch cycle execution, and database performance.
• Support troubleshooting of
  billing cycle performance issues and long-running jobs
  .
• Assist in performance tuning and system optimization initiatives.
• Work closely with
  development, QA, integration, and infrastructure teams
  to resolve system issues.
• Participate in
  daily operational reviews, incident bridges, and release planning activities
  .
• Provide operational status updates and reports related to incidents, billing runs, and system performance.

Technical Skills

• Experience supporting
  Amdocs Optima billing systems
  in a telecom environment
• Strong knowledge of
  telecom billing processes (rating, charging, invoicing)
• Experience with
  Unix/Linux environments and shell scripting
• Strong SQL and
  Oracle database troubleshooting skills
• Experience with
  batch job scheduling tools (Control-M, Autosys, or similar)
• Familiarity with
  incident management tools (Service Now, Remedy, etc.)

Telecom Domain Knowledge

• Understanding of
  BSS/OSS telecom architecture
• Knowledge of
  mediation, billing, CRM, and provisioning flows
• Familiarity with telecom data structures such as
  CDRs, usage records, and rating logic

Soft Skills

• Strong analytical and troubleshooting skills
• Ability to work in
  24×7 operational support environments
• Strong communication and collaboration skills
• Ability to manage multiple priorities in a high-volume telecom environment

Preferred Qualifications

• Experience in
  large telecom billing environments supporting millions of subscribers
• Exposure to
  billing reconciliation and revenue assurance processes
• Familiarity with
  Dev Ops or automation tools
• ITIL certification or experience working within ITIL frameworks

Work Model

• Support
  production operations and billing cycles across multiple environments
  (DEV, SIT, UAT, PROD)
• Participate in
  shift-based operational support including weekend or billing cycle support