Desktop Technical Specialist; Hybrid Workplace

Position: Desktop Technical Specialist (Hybrid Workplace)
Together, we innovate for a stronger Colorado

The work of employees at the Governor's Office of Information Technology (OIT) is challenging and diverse because the needs of agencies, customers and Coloradans constantly evolve. But our focus never changes: improve the lives of all Coloradans through innovation and collaboration. We're building one of the nation's leading government IT organizations by reimagining how we support agencies, building first-of-their-kind applications, and creating an inclusive, collaborative culture, together.

Join us in the important work of providing equitable access to services.

Watch this video to learn more about how we're Serving People. Serving Colorado.

TERM LIMITED POSITION:
This position is term limited with an anticipated end date of June 30, 2027. This position is eligible for State employee benefits and may be extended as the situation warrants. This video explains the many benefits of working at the State of Colorado on a term limited basis.

IMPORTANT NOTE:

Please review your application to ensure completion. For the most equitable applicant experience, OIT's hiring team considers only the contents of your application to review your qualifications. Please do not include any attachments (such as resume or cover letter) with your application as these items are not used by OIT's hiring team.

Are you a user-focused Desktop Technical Specialist passionate about IT and public service? We offer this exciting term-limited opportunity for a highly motivated entry-level individual who is looking to grow their skills while providing critical, targeted Tier I/II desktop support.

As our new Desktop Specialist, you will help identify, evaluate, implement, and manage support requests and determine the best troubleshooting methodology to resolve issues. In this role, you will make an important contribution by empowering our users to fully utilize the technical resources available, bettering government services for the members of the Colorado community.

Some of the important duties you will perform:

* Support a diverse group of users (desktop, laptop, and tablet) and resolve problems in a variety of production environments, such as Microsoft, Adobe, Java, and others.

* Monitor and follow up on assigned incidents/problems/change orders.

* Provide targeted support for hardware and software issues remotely and in person.

* Manage asset information systems.

* Deploy new and rebuild computers.

A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the Colorado Equal Pay for Equal Work Act. The salary analysis considers relevant experience, education, certifications, and state seniority as compared to others doing substantially similar work. While most salary offers are made within the posted range, occasionally an offer is made below or above the posted range based upon this salary analysis.

This is a skills-based job announcement. The required minimum qualifications and/or education (if substituting for the proven experience, knowledge, and skills), are as follows:

Minimum Qualifications:

* One year of professional experience in an occupational field related to the work assigned to the position, including Deskside Services support.

OR

* Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.

Substitutions:

* Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.

* Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

* If the minimum qualifications include a degree requirement, additional appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.

Preferred Qualifications:

* Experience using, deploying, and supporting Microsoft Windows Desktop Operating Systems and Microsoft…