Radio Systems Support Engineer

The Role

We are seeking a highly knowledgeable and customer-focused Technical Support Specialist to provide technical radio expertise, troubleshooting, and customer education for two-way radio (walkie-talkie) systems. This role combines hands-on technical skill with strong communication abilities, supporting both internal teams and external clients in the setup, maintenance, and optimal use of radio communication equipment across a range of use cases.

• Provide technical support for two-way radio systems, including handheld walkie-talkies, mobile radios, repeaters, and related accessories for all customer markets DTC and B2B.
• Diagnose and troubleshoot hardware and signal issues (interference, range limitations, audio clarity problems, equipment faults).
• Support customers in configuring their radios for optimal use, including channels, privacy codes, accessory recommendations, and setup, as well as advanced features such as connecting to repeaters and dual-channel monitoring.
• Assist customers in selecting appropriate radio equipment based on operational needs and environment.
• Deliver clear, patient guidance to customers on how to operate, maintain, and optimize their radio systems.
• Research third-party accessories and radios to understand compatibility and performance.
• Conduct training sessions or demonstrations for users with varying levels of technical experience.
• Maintain documentation of support cases, configurations, and common troubleshooting steps.
• Partner with product and engineering teams on escalated technical issues, customer feedback, and upcoming product launches.
• Collaborate with Quality Control (QC) teams to identify, document, and resolve recurring product or performance issues.
• Stay informed on the industries and markets Rocky Talkie serves, and understand how radio solutions best support each use case.
• Educate internal teams on market needs, customer use cases, and best practices for applying radio equipment in real-world environments.
• Stay current with industry trends and FCC regulations.

• 4+ years of hands-on experience working with two-way radio systems
• Hands-on experience with two-way radio systems, including business band (LMR) radios and amateur (ham) radio equipment.
• Strong understanding of radio frequency (RF) fundamentals, including signal propagation, interference, and practical range optimization.
• Familiarity with UHF/VHF systems, repeaters, and real-world radio scenarios.
• Excellent verbal and written communication skills with the ability to explain technical concepts in simple, user-friendly terms.
• Customer service mindset with patience and professionalism.
• Ability to troubleshoot independently and manage multiple support requests.
• Preferred Qualifications:
  • Amateur (Ham) Radio License
  • GMRS License
  • FCC General Radiotelephone Operator License (GROL)
  • Experience with repeaters and multi-site radio systems.
  • Background in telecommunications, electronics, or technical support.
• Key
  
  Skills:
  • Advanced radio knowledge (LMR and amateur/ham systems)
  • Technical troubleshooting and problem-solving
  • Customer education and training
  • Radio configuration and setup
  • RF knowledge and signal awareness
  • Cross-functional collaboration (Engineering, Product, QC)
  • Clear communication and interpersonal skills
  • Attention to detail and documentation

Salary Range: $65,000 – $75,000 annually, plus eligibility for a performance-based bonus. Final compensation will depend on experience, skills, and alignment with the role. We offer health insurance, short term/long term disability, 401K matching, PTO and more!