Business Systems Analysis Manager

Overview

The Information Technology team provides outstanding information technology to fellow employees so they can best serve our customers.
The Business Systems Analysis Manager leads a team of Systems Analysts responsible for delivering technology solutions that improve how Encore builds projects. This is the Construction Innovation Team (CIT).
CIT’s mission is to empower Encore employees to use technology to increase efficiency, productivity, and revenue within existing lines of business.
This role combines people leadership, delivery accountability, and strategic alignment to ensure the team delivers high-value solutions across enterprise systems, integrations, business intelligence, and custom applications.
The Business Systems Analysis Manager is a member of Encore’s IT Leadership Team to provide accountability for the responsibilities of the role and to help with the technology strategy. For example, the manager will provide input on SLA, staff levels, budget, and Technology Roadmap that aligns with Encore’s business strategy.

Compensation for this Role: $130,000 - $140,000 USD annually, depending on experience

General Responsibilities:

• Maintain open communication lines with all working relationships
• Follow up to ensure items for which the job is accountable are performed
• Earn and maintain customer’s trust
• Uphold the core values of the organization
• Work well with others to accomplish the mission of the organization and of the job

Specific Responsibilities – Mission of the Role:

• Lead and develop a high‑performing team that delivers Business Information Technology Solutions (using Agile Delivery) to enable Encore employees to build projects more efficiently, productively, and profitably. This will be done through business partnership, building strong relationships with business leaders across Encore, and working with stakeholders to understand priorities and define solutions.
• Ensure CIT work aligns with business objectives and operational need.
• Team Leadership & Development – Promote a culture of accountability, continuous learning, and collaboration; assign work based on skill level and development goals; develop career plans for Systems Analysts (I, II, III); provide regular technical training, feedback, mentoring, and performance coaching.
• Delivery Ownership & Execution – Own delivery outcomes for all CIT initiatives; manage project intake, prioritization, and resource allocation; ensure solutions are delivered on time and meet business needs; partner with Scrum Master (where applicable) to support execution rhythm.
• Solution Oversight & Quality – Provide oversight on solution design across enterprise systems, system integrations and automation, business intelligence and data solutions, and custom application development; ensure solutions are scalable, maintainable, and aligned with IT standards.
• Process Improvement & Innovation – Continuously improve how CIT delivers solutions; standardize processes for requirements, testing, and deployment; drive adoption of new tools and capabilities that improve construction operations; support innovation initiatives, including emerging technologies.
• Service Delivery Performance – Define and track key performance metrics for CIT; ensure high‑quality service delivery and stakeholder satisfaction; identify and resolve systemic delivery issues; improve turnaround time and solution quality.
• Alignment with IT Organization – Collaborate with Support & Operations and Infrastructure Engineering; ensure solutions are supported, secure, and scalable across the enterprise; participate in the IT Leadership weekly EOS L10 meetings.

• Leadership Skills – Experience in leading a team, providing guidance, and fostering a collaborative environment; customer service orientation; process improvement initiatives; strength in resolving issues promptly.
• Communication Skills – Listening skills; effective communication explaining technical issues to non‑technical staff; interpersonal skills building positive relationships.
• Organizational Skills – Time management; documentation and reporting of issues, resolutions, and IT assets.
• Techn…