Senior Vice President, Enterprise Operational Excellence, NA

Vantage Data Centers powers, cools, protects and connects the technology of the world’s well‑known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Enterprise Operational Excellence exists to ensure that Vantage operates as a reliable, scalable system as the company expands across regions, designs, and data center vintages.

While Operations focuses on running the business, Enterprise Operational Excellence is responsible for improving and enabling the business—owning standards, governance, readiness expectations, and independent validation that allow Operations to perform at scale with confidence.

The organization provides the operating foundations, accountability mechanisms, and enterprise perspective required to move from reactive response to resilient, repeatable performance while preserving operational speed.

The Senior Vice President, Enterprise Operational Excellence, North America is an enterprise executive accountable for how Vantage operates as a system across the North America region.

This hybrid position is based in Denver, CO or remote.

• Own and steward a clear Improve & Enable operating model across the enterprise.
• Define decision rights, escalation paths, and accountability boundaries across Operations, Reliability Engineering, and enablement functions.
• Ensure the operating model remains durable, scalable, and fit for purpose as the business grows.

• Establish enterprise standards for operational reliability, readiness, and risk management.
• Eliminate repeat failure modes through disciplined root cause analysis, action effectiveness tracking, and fleet‑level learning.
• Own the enterprise risk register and risk‑acceptance frameworks, ensuring material risks are visible, governed, and mitigated.
• Define and track enterprise reliability outcomes, including repeat events, change failure rate, and recovery performance.

• Set and enforce enterprise technical readiness expectations and clear go/no‑go criteria for site turnover and readiness for service (RFS).
• Ensure consistent application of QA/QC and readiness validation across regions and build programs.
• Maintain independent authority to challenge execution decisions when long‑term reliability or customer outcomes are at risk.

• Lead independent audit and assurance capabilities to objectively assess whether defined standards are implemented and sustained.
• Ensure findings result in meaningful enterprise improvements rather than localized fixes.
• Use data, audits, and operational outcomes to continuously refine standards, processes, and governance.

• Build and lead senior leadership teams across Reliability Engineering, QA/QC, Independent Audit, Automation, and Enterprise Process Ownership.
• Set clear expectations for initiative, ownership, and enterprise‑first decision‑making among leaders.
• Develop leaders who operate effectively in matrixed environments and hold themselves and others accountable for outcomes.
• Shape culture through clear expectations, role modeling, and consequences—reducing reliance on individual heroics.

• Partner closely with the COO, SVP Operations, and regional Operations leaders as an enterprise thought partner.
• Influence across functions without reliance on reporting structure alone.
• Represent enterprise operational integrity in executive forums and critical decision discussions.

• 15+ years of executive leadership experience in large‑scale operations, reliability engineering, or operational excellence environments.
• Demonstrated success owning and scaling enterprise operating models across complex, geographically distributed organizations.
• Deep expertise in…