Network Operations Engineer II

## Network Operations Engineer IIApplylocations:
Denver, COtime type:
Full time posted on:
Posted Todayjob requisition :
R0015797

Our Tier 2 NOC Engineer is responsible for advanced troubleshooting, fault isolation, incident escalation, and network optimization within a globally distributed IP and Optical network. This role requires expertise in network infrastructure, troubleshooting, and operational support.

The Tier 2 Engineer will be responsible for complex cases and driving them to resolution. This position also contributes to process improvements, automation, and monitoring system enhancements to optimize network operations.  ##

Key Responsibilities  ### Network Operations & Troubleshooting
* Operate and troubleshoot a globally based IP or Optical network.
* Perform fault isolation and resolution on  Layer 0 and 1 network issues.
* Take ownership of network triggered tickets and work with Field Resources to ensure the issues are cleared.
* Manage and escalate critical events, communicating clearly and concisely with stakeholders.
* Support network circuit and hardware troubleshooting, including patch panels, optics, and cabling.
* Detect and diagnose various error/failure conditions across an array of network device types.
* Provide hands-on support for network incidents, collaborating with peers and other cross-functional teams.  ### Incident Response & Escalation Support
* Serve as the escalation point-of-contact during business hours, handling troubleshooting  and process issues.
* Coordinate with Field Resources to resolve issues that impact network infrastructure.
* Own incident response processes, including escalations to higher-level support teams when necessary.
* Rapidly respond to major network incidents, supporting SEV initiation and resolution processes.  ### Network Monitoring & Optimization
* Monitor the BBO network infrastructure ticket queues, ensuring timely and accurate ticket handling.
* Track and document incident resolution steps, maintaining accurate logs in ticketing systems.  ### Automation & Continuous Improvement
* Contribute to the creation of monitors, alerts, dashboards, and performance metrics to drive continuous improvements.
* Provide feedback on recurring network issues, refining troubleshooting procedures and SOPs.
* Support network optimization efforts, participating in scaling initiatives.  ### Process & Asset Management
* Document and optimize operational processes and procedures, ensuring alignment with best practices.
* Follow Return Merchandise Authorization (RMA) processes and coordinate with vendors for hardware replacements.
* Ensure accurate inventory and documentation in collaboration with audit and asset management teams.
* Monitor tickets for adherence to SLAs, ensuring prompt issue resolution.  ##

Required Qualifications & Skills ### Technical Skills
* Expertise in Optical or IP networking.
* Strong experience troubleshooting Layer 0 and 1 network issues in a large-scale production environment.
* Hands-on experience with network monitoring tools (e.g., Solar Winds, Nagios, PRTG, or similar).
* Advanced knowledge of troubleshooting transport/transmission networks and transceivers.
* Experience capturing and analyzing network traffic for troubleshooting.
* Proficiency with ticketing systems (e.g., Service Now, Jira, or equivalent).  ### Soft Skills & Work Ethic
* Strong analytical skills, problem-solving mindset, and ability to work autonomously.
* Excellent communication and documentation skills for incident tracking and resolution.
* Proven ability to work in a fast-paced, mission-critical environment.
* Strong sense of ownership, urgency, and drive in troubleshooting and resolving network issues.  ### Experience & Education
* Bachelor’s degree in Computer Science, Networking, or a related field (or equivalent experience).
* 3+ years of network operations experience, with a focus on IP and Optical networks.
* Certifications preferred:
OC-A or OC-P (Ciena Optical Communications Associate/Professional)    CCNP (Cisco Certified Network Professional)    JNCIP (Juniper Networks Certified Internet Professional)  
** Salary Range**$72,960.00 - $ USD (Salary)
* * Please note that the…