Senior Sales Engineer, Public Safety; Mountain or Pacific Region United

Senior Sales Engineer, Public Safety (Mountain or Pacific Region)

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Life at Axon is fast‑paced, challenging and meaningful. You’ll take ownership, drive real change, and constantly grow while working hard for a mission that matters.

Axon 911 brings together Prepared and Carbyne to create the only platform that combines modern 911 infrastructure with an AI intelligence layer—helping public safety agencies move faster, make better decisions, and deliver better outcomes in the moments that matter most. 911 is the backbone of public safety, yet the professionals behind it have long been held back by outdated technology. Axon 911 is here to change that.

As a Senior Sales Engineer, you are both a technical expert and a storyteller. You’ll work closely with Account Executives, Regional Sales Managers, and customers to translate complex technical requirements into compelling solutions, lead discovery, configure and demonstrate our platform, manage technical validations, and ensure a smooth handoff to post‑sales implementation.

• Partner with AEs and RSMs to qualify opportunities, understand customer challenges, and design tailored technical solutions.
• Conduct in‑depth discovery with 911 centers, emergency management agencies, and public safety IT teams.
• Deliver engaging product demonstrations, technical workshops, and proof‑of‑concept sessions tailored to the agency’s environment.
• Lead and respond to RFPs, RFIs, and security questionnaires with accuracy and professionalism.
• Translate complex technical concepts into clear, benefit‑focused explanations for non‑technical audiences.

• Serve as the subject‑matter expert for Prepared’s platform architecture, integrations, APIs, and data workflows.
• Provide configuration and system design guidance based on customer requirements, existing CAD/NG911 systems, and IT infrastructure.
• Advise agencies on best practices for network security, system interoperability, and deployment planning.
• Stay up‑to‑date with public safety software trends, standards (NG911, CAD, RMS, PSAP operations), and competitor offerings.
• Work alongside Sales, Product, and Engineering to continuously improve our demo environments, messaging, and field readiness.
• Collect and relay customer feedback to influence product roadmap and technical documentation.
• Support proposal teams with technical content, diagrams, and specifications.
• Assist marketing and partner teams in developing technical collateral, webinars, and events.

• Build trust with agency decision‑makers, IT administrators, and operations leaders by demonstrating deep understanding of public safety workflows.
• Ensure technical confidence throughout the sales cycle to accelerate buying decisions.
• Represent Prepared at trade shows, conferences, and industry events as a technical ambassador.

• 8+ years of progressive experience in public safety, emergency communications, or PSAP operations, with senior‑level leadership experience strongly preferred.
• Demonstrated experience selling, implementing, or enabling public safety software (e.g., NG911 call handling, CAD, RMS, ESInet, radio systems, mass notification).
• Proven ability to operate as a field‑facing technical advisor to Sales—owning discovery, solution design, demonstrations, technical validation, and RFP/RFI responses end‑to‑end.
• Deep understanding of PSAP workflows, operational constraints, funding models, procurement cycles, and compliance environments, including experience presenting to boards, executives, and elected officials.
• Strong technical fluency across cloud‑based platforms, integrations/APIs, network infrastructure, data workflows, and system interoperability within public safety environments.

• Track record of building credibility with PSAP directors, IT leadership, emergency management leaders, and dispatch supervisors through consultative, trust‑based engagement.
• Experience partnering cross‑functionally with Product and…