Yardi Support Specialist

Location:

Denver, CO

Reports to:

Training Manager

Company Overview:

Highlands Vista Group ("HVG") was formed in 2018 with a long-term investment strategy in multifamily real estate. HVG cultivates a best-in-class environment where residents, employees, and investors can all grow over the long-term through a strategy of acquiring and managing apartment communities in underserved US markets. Demonstrating strong growth since its founding, HVG is headquartered in Denver, Colorado and currently owns and manages more than 50 properties throughout the US Southeast and Midwest.

We follow a common PATH of being Passionate, Authentic, Trustworthy, & Hardworking.

Job Summary:

Reporting to the Training & Support Manager, the Yardi Support Specialist will be primarily responsible troubleshooting system issues as they relate to Yardi, and providing overall operational support for the Yardi system. This role will also lead hands on training of new employees, scheduled trainings on recurring matters as they relate to the Yardi operating system, or other operational support as needed.

In addition, this position may require some travel (up to 25%) onsite to properties to provide operational support, drive for operating targets, and establish best practices and standards.

Key Responsibilities:

Manage ticket submissions through Solarwinds support ticketing system for Yardi requests and deliver prompt resolution of open items.

Delivers instructor-led and virtual training sessions on the Yardi One product, tailoring to the needs of HVG employees.

Adeptly maintains back-end Yardi processes, resolves issues, and partners with Yardi support where needed.

Ensures Yardi set-up is compliant with overall HVG standards.

Identify new solutions and potential improvements to Yardi processes in an effort to drive functionality and discipline into HVG processes.

Drive results at properties through training initiatives and support; demonstrate best-in-class standards.

All other duties as assigned.

Desired Skills, Experience, and Qualifications:

• 3+ years of experience working within multiple facets of Yardi with specific multi-family experience.

• Specific Yardi experience to include Voyager 7S, Payscan, Vendor Café, Rent Cafe Site Manager, CRMIQ, and Elevate.

• Exceptional customer service skills

• Excellent verbal and written communication skills.

• Excellent interpersonal skills and proven ability to build relationships.

• Proactive and independent with the ability to take initiative.

• Excellent time management skills; detail-oriented and thorough.

• Highly organized with the ability to manage multiple priorities.

• Self-starter comfortable working in an environment with evolving roles and responsibilities.

• Proficient in Microsoft Excel, Outlook, PowerPoint, and Word.