Senior IT Systems Administrator

Position: 911 Senior IT Systems Administrator
About Our Job

Who We Are

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

The Technology Services Department (TS) of the City and County of Denver use state-of-the-art technologies and methodologies to deliver and improve the systems, applications, and operations to our customers. Technology Services supports the people, agencies, and ideas that make the City and County of Denver a world-class city. The city offers a unique opportunity to work with a diverse business and technology environment on a large scale as we employ more than 13,000 people, of which 9,000+ are daily technology consumers in support of a diverse population over 700,000 Denverites.

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience. The hiring range for this position is $95,000.00 - $/year, based on education and experience. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

Location

This role is onsite five days a week at 12025 E 45th Ave, Denver CO 80239.

What You'll Do

The City and County of Denver is seeking a highly skilled and experienced Senior Systems Administrator to join our Technology Services team  successful candidate will report to the 911 IT Manager and be responsible for managing and maintaining our critical systems and infrastructure, with a focus on vCenter, CAD (computer aided dispatch), SQL, and MDT (Mobile Data Terminal). In addition to these responsibilities, the Senior Systems Administrator will also serve as the first point of escalation during standard business hours for system issues.

While this position will not be part of the existing team's on-call rotation, the individual hired may be engaged to respond to incidents during off hours if the urgency requires it.

Responsibilities

• Plans and coordinates the setup, installation, and configuration of mission-critical 911 systems, including operating systems, hardware, software, Computer-Aided Dispatch (CAD), call-handling platforms, and related public safety applications. Deploys new software releases, patches, and system upgrades to ensure uninterrupted emergency service delivery, as well as supporting the 911 TS Team in the delivery of its work.
• Monitors, tunes, diagnoses, and resolves complex system, application, and database issues in a high-availability 24/7 emergency communications environment. Continuously monitors network and system performance to ensure reliability, redundancy, and scalability to meet current and future public safety demands.
• Troubleshoots, maintains, and repairs complex system failures involving servers, telephony systems, operating systems, security tools, applications, database structures, and data protection systems that support 911 operations and emergency response.
• Implements, maintains, and documents backup and disaster recovery processes to ensure continuity of operations for emergency communications systems. Leads capacity planning efforts to support peak volumes, disaster scenarios, and system resilience requirements.
• Plans, coordinates, and implements security measures in compliance with Criminal Justice Information Services (CJIS) and other public safety regulations, as well as the City and County of Denver's Information Security Team, to protect sensitive data, systems, and infrastructure supporting emergency services.
• Develops, tests, and implements complex automation scripts to streamline system operations and enhance system reliability in a mission-critical environment.
• Consults with 911 center staff, dispatchers, and public safety personnel to identify system issues and operational needs, then evaluates and recommends hardware and software solutions to support efficient emergency response workflows.
• Analyzes system and equipment performance records to determine maintenance, repair, or replacement needs. Recommends enhancements to improve system availability, redundancy, and performance in support of emergency communications.
• Develops, maintains, and distributes complex custom reports related to…