Field Technician; Denver, Colorado area

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

This role is focused on supporting our clinics in the Denver, Colorado area, with secondary support to the Colorado Springs area.

The Field Technician role is an integral part of our team. We are looking for a competent Field Technician to provide fast and useful technical assistance on computer systems. Field Technicians answer queries on basic technical issues and offer advice to solve them. A Field Technician must have excellent technical knowledge and be able to communicate effectively to understand the problem and explain its solution.

They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company's reputation and business.

• Level 1-2 support with tickets and field issues
• Route/Escalate Help Desk tickets to appropriate team members using service desk software to record, track and document the service desk request problem‑solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution
• Troubleshoot IT issues (remotely or in‑person) using remote support software and onsite from desktops, printers, peripherals, and network/Wi‑Fi
• Ensuring continuous uptime for computers, and peripherals
• Working with vendors to service basic medical equipment
• Working with vendors to manage network infrastructure
• Assisting with new hire orientations
• Deploying hardware for new employees
• Required to visit clinics on a regular basis
• A reliable car and valid driver’s license is required
• Travel is required 50%-75% of the time focusing on the Denver area with secondary support to the Colorado Springs area
• Keep accurate inventory of all IT‑related equipment
• Assisting with the implementation of IT strategy
• Assist with company expansion and network infrastructure
• Ability to lift or do physical tasks up to 50 lbs.
• Other duties as assigned

• 2+ years of service desk or related experience
• General knowledge of multiple operating systems (Microsoft, Chrome, Mac)
• Excellent customer service skills
• Able to communicate effectively in English both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers
• Must have a flexible and positive attitude
• High level of organization, reliability, and independence with an eye for detail
• Professional experience in a fast‑paced environment
• Demonstrated PC skills (Microsoft Office, Google suite)
• Basic knowledge of ITIL (or equivalent) and Service Desk metrics/SLAs

• 2+ years of network experience
• Recommended certifications:
  CompTIA A+ certification, ITIL 4 foundations, or HDI Desktop Advanced Support Technician (HDI‑DAST)

• High School Diploma
• Associate/Bachelor degree preferred

40

Full time

$18.50 - $35.29

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 06/12/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.