Director, Cloud Infrastructure

Reports to

Chief Technology Officer (CTO)

At Aspect, we are reimagining the human experience  over 50 years, we have powered some of the world’s most complex contact centers and enterprise work forces. Today, we are driving a major technological evolution with Aspect Intelligence - a cloud-native, AI-driven platform that processes millions of real-time signals to ensure the right people are in the right place at the right time.

As the Director of Cloud Infrastructure, you will lead the teams responsible for Cloud Operations, Site Reliability Engineering (SRE), Platform Engineering, and core Infrastructure Services. You will partner closely with Engineering, Security, Product, and Architecture teams to ensure our infrastructure is resilient, secure, scalable, and optimized for rapid innovation.

You will help shape the future of infrastructure at Aspect by driving automation, operational excellence, and a developer-first platform strategy that empowers engineering teams to deploy and operate services efficiently at scale.

• Define and execute the roadmap for Aspect’s cloud infrastructure modernization, including migration from legacy environments to scalable, cloud-native architectures.
• Drive adoption of Infrastructure as Code (IaC), automation, and standardized engineering practices across infrastructure teams.
• Partner with executive leadership to align infrastructure investments with business and product objectives.

• Own the availability, scalability, and operational health of Aspect’s enterprise platforms and services.
• Lead initiatives focused on observability, resiliency, disaster recovery, incident response, and automated failover capabilities.
• Establish and monitor SLAs, SLOs, and operational metrics to improve platform reliability and customer experience.

• Build and enhance internal platform capabilities that improve developer productivity and deployment velocity.
• Champion self-service infrastructure, CI/CD pipelines, container orchestration, and cloud-native operational tooling.
• Improve observability and operational transparency across distributed systems and services.

• Partner closely with Security and Compliance teams to support SOC2, GDPR, and enterprise security requirements.
• Drive infrastructure security best practices, including identity management, vulnerability remediation, patch management, and Zero Trust initiatives.
• Ensure governance, operational controls, and compliance standards are consistently implemented across cloud environments.

• Manage cloud infrastructure budgets and optimization initiatives across AWS, Azure, and GCP environments.
• Drive operational efficiency and cost optimization while maintaining performance and scalability requirements.
• Establish visibility and accountability around cloud consumption and infrastructure utilization.

• Lead, mentor, and grow high-performing infrastructure and platform engineering teams.
• Foster a culture of accountability, collaboration, continuous improvement, and blameless incident management.
• Recruit and retain top engineering talent while developing future technical leaders within the organization.

• You have experience leading cloud infrastructure, SRE, or platform engineering teams within enterprise SaaS or high-scale technology organizations.
• You have managed complex distributed systems supporting large-scale, mission-critical applications.

• You are comfortable leading deep technical discussions around Kubernetes, distributed systems, cloud networking, automation, and modern infrastructure architectures.
• You understand how infrastructure strategy directly impacts engineering velocity, customer experience, and business outcomes.

• You are passionate about automation, operational efficiency, and reducing manual overhead through tooling and engineering best practices.
• You believe scalable systems require repeatable, observable, and automated operational…