Technology Intern

Position Summary

The Technology Support Intern will provide support to the whole organization by helping staff, interns, and volunteers resolve IT issues. The intern will gain practical, hands‑on experience in a fast‑paced environment while providing an essential service.

• Respond to staff queries in a timely and accurate way via a ticketing system, email, phone, chat, or by providing help in person.
• Help with installing and configuring computer systems and applications when requested by IT and Innovation team members.
• Troubleshoot desktop environments running Microsoft Windows operating systems.
• Resolve issues related to software, computer, and network connectivity.
• Analyze, report and fix hardware malfunctions.
• Help individuals use specific software and software features.
• Work with Information Technology & Innovation staff and others to create training resources.
• Assist with technology trainings.
• Share feature requests and effective workarounds with IT and Innovation team members.
• Effectively document and share work product.
• Submit articles to publish in the IT and Innovation Knowledgebase and/or monthly Tech Tips newsletter.
• Communicate effectively with staff, interns, and volunteers.
• Assist with tasks related to development of a statewide website such as uploading and formatting site content.

• Interest in developing skills in tech support.
• Strong drive to solve problems.
• Verbal, written, and interpersonal communication skills.
• Time management skills and ability to work with deadlines.
• Ability to work in a team environment.
• Ability to maintain confidentiality and follow security protocols.
• Eagerness to learn and explore core and innovative technologies.

• Experience with customer service.
• Experience using remote support tools.