Senior Director, Enterprise Systems, Infrastructure

Senior Director, Enterprise Systems, Infrastructure & Payments

The Senior Director, Enterprise Systems, Infrastructure & Payments will lead North America IT operations, enterprise systems, infrastructure, and payment strategy for Jollibee Foods Corporation. Reporting to the Head of Technology–NA, this role is responsible for SAP/ERP systems, cloud and network infrastructure, end-user computing, and payment programs including credit cards, gift cards, and alternative payment solutions. This leader will drive operational excellence, innovation, governance, and revenue growth through technology and payments strategy.

• Lead enterprise systems, infrastructure, cloud, network, and end-user computing operations.
• Oversee ERP platforms (SAP and related systems), system integrations, and IT operational improvements.
• Partner with business and IT leaders to develop and execute 3–5 year technology roadmaps.
• Drive project governance, prioritization, risk management, and operational scalability.
• Manage payment programs including credit cards, gift cards, loyalty, and alternative payment solutions.
• Develop payment and Mar Tech strategies to increase customer engagement, retention, and revenue.
• Build and manage vendor relationships while ensuring compliance, fraud prevention, and payment best practices.
• Support enterprise growth initiatives including ERP implementation, platform integration, and future acquisitions.

• Bachelor’s degree required; MBA preferred.
• 10+ years of leadership experience in enterprise systems, infrastructure, or payment programs.
• Experience with ERP systems such as SAP, Oracle, Net Suite, or Tableau.
• Strong project management, strategic planning, and cross-functional leadership skills.
• Experience in restaurant, franchise, retail, or multi-brand organizations preferred.
• Excellent communication, organizational, and stakeholder management abilities.
• Proven ability to lead in a fast-paced, matrixed environment.

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