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Enterprise CSM — AI-Driven & Retention; Hybrid

Job in Denver, Denver County, Colorado, 80285, USA
Listing for: Dialpad Japan
Full Time position
Listed on 2026-06-18
Job specializations:
  • IT/Tech
    SaaS Sales
  • Customer Service/HelpDesk
Salary/Wage Range or Industry Benchmark: 94800 - 120000 USD Yearly USD 94800.00 120000.00 YEAR
Job Description & How to Apply Below
Position: Enterprise CSM — AI-Driven Growth & Retention (Hybrid)
Dialpad Japan is hiring a Customer Success Manager for Enterprise Accounts in Denver, Colorado. The role focuses on guiding customers through their journey with Dialpad, ensuring they achieve value from the platform. Responsibilities include building strong relationships, conducting business reviews, and managing escalations. Ideal candidates will have over 8 years of experience in Customer Success, especially within SaaS, and will thrive in a dynamic, AI-driven environment.

The position offers a salary range of $94,800-$120,000 with additional benefits.
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