Desktop Specialist

Title

Desktop Specialist

Denver, CO

12 months

Onsite, Monday–Friday, 7:00 AM–4:00 PM. No on‑call or after‑hours support expected. No overtime.

Minimal travel – no per diem; mileage reimbursed at the GSA rate. Mileage between offices is reimbursed.

• Experience with Windows 11, Office 365, and Service Now (preferred). Hardware/software support for laptops and desktops.
• Valid driver’s license and dependable transportation.
• Experience in a corporate office setting; preferable some exposure to Mac Books.
• Incident ticketing, customer support, troubleshooting.

Serve as a key resource for onboarding new hires, ensuring seamless setup and system access. Provide Level 2 technical support for end users, addressing complex issues related to the installation, configuration, and operation of assigned hardware and software products. Escalate unresolved issues to Level 3 support as appropriate.

5–7 years of experience; expected to be proficient within 1 month with support and mentoring from the team.

Strong communication, problem‑solving, teamwork skills. Ability to work independently and collaboratively.

5–7 years of relevant experience. Experience in in‑person support roles (not just call center). Industry background is flexible (utilities, retail, healthcare, etc.).

Basic Windows certifications (e.g., Microsoft certifications) are a plus. Degree is not required if experience is sufficient.

• Provide Level 2 support; handle incident tickets, new‑hire setups, and hardware/software troubleshooting.
• Image machines, load software, set up email and Office 365.
• Respond to hardware/software requests and troubleshoot incidents.
• Work from Service Now (preferred, not required). Travel between offices during the day (6 miles apart).

Collaborative and supportive team environment. Not a heads‑down role; requires interaction with end users and team members.

Strictly office‑based; no exposure to plants, machinery, or construction sites.

Opportunity to work in a collaborative IT environment supporting a major utility company. Exposure to both Windows and Mac environments. Potential for extension beyond the end of the year, though not guaranteed.