IT Service Delivery Analyst Job Denver area,Colorado USA,IT/Tech

Position: IT Service Delivery Analyst I

Provides first response to IT support issues. Collaborates with IT staff to support users. Provides a wide range of support regarding laptops, desktop PCs, Zero Clients, VMWare Virtual Machines, and a variety of applications including Office 365 and Adobe. Works under the general direction of the IT Service Delivery Manager.

Responds to IT support calls or tickets entered by users in a timely manner.

Sets up IT equipment for users such as laptops or desktops.

Provide day to day support for hardware and applications including installations, upgrades, and troubleshooting.

Collaborate with IT members to implement new projects and support business objectives.

Performs other duties as assigned.

Knowledge/Skills/Abilities
Knowledge of

Windows operating systems
Basic computer and technology configuration
MS Office software
TCP/IP

Skilled at

Troubleshooting technology related issues
Following instructions and technical information
Utilizing technology to share resources and information

Ability to

Effectively communicate verbally and in writing.
Establish and maintain effective working relationships with other employees.
Document procedures and update them as needed.
Perform effectively in a collaborative team environment.
Analyze and solve problems

Education

High School graduate or G.E.D.

Typical Work Environment

Variety of floor surfaces including concrete, gravel, asphalt, dirt, tile, loose stones, uneven surfaces, slippery surfaces, and wet surfaces;
Inside environment;
Outside environment all year in all weather conditions and temperatures;
Chemicals;
Lighting conditions including natural light, fluorescent, head lamps, incandescent, and low light;
Vibration;
Moving equipment;
Work in Clustered Spaces

Body Position Demands

Standing;
Walking;
Climbing stairs;
Climbing ladders;
Reaching forward and overhead;
Balancing;
Object handling;
Simple hand/ Firm hand grasping;
Operating controls;
Sitting;
Stooping;
Kneeling;
Crouching;
Crawling;
Typing;
Fine hand coordination

Physical Demands (max forces are expected to be infrequent)

Max Weight Lifted: 59 lbs (117 lbs/2 person lift). Max Weight Carried: 59 lbs (117 lbs/2 person lift). Max Force Pushed: 65 lbs. Max Force Pulled: 65 lbs.

Sensory Requirements

Wide field of View;
Perception
- Spatial;
Vision
- Near;
Depth Perception;
Perception
- Form;
Feeling with fingers;
Speaking;
Vision - near and far

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