Senior Analyst, Organizational Change Management - AI​/M365​/D365 Adoption

Senior Analyst, Organizational Change Management – AI/M365/D365 Adoption

Want to drive customer value with AI and turn your ideas into human impact? So do we.

At Avanade, we are breaking apart the traditional process of setting strategies and goals first, then finding technologies to achieve them. In the age of AI and rapid digital transformation, there’s no time for that linear process. We partner with clients to accelerate value by being ambitious, imaginative – and fast. We believe “big” and deliver personally. We relentlessly challenge, encourage, support our client partners and each other.

As the strategic consulting arm of Avanade, our Advisory & Experiences practice ensures enterprise technology investments deliver real business results. We combine deep Microsoft expertise with strategy and human understanding to transform how organizations apply technology to accomplish their goals. Within Organizational Change Management, we guide clients through the journey from awareness to adoption for critical Artificial Intelligence, Enterprise Resource Planning, Customer Relationship Management, and Microsoft 365 transformations.

Our consultants help clients realize the full value of their Microsoft technology investments, aligning stakeholders, developing tailored change strategies, leading communications, assessing impacts, and designing training programs that upskill work forces and drive sustained adoption.

• Lead and deliver organizational change management strategies for AI‑enabled workplace transformation programs and ERP transformation programs with a focus on Microsoft technologies.
• Assess organizational readiness and identify gaps in capabilities, culture, and processes.
• Facilitate stakeholder engagement, communication planning, and change impact assessments across diverse organizational levels.
• Design and facilitate training programs to upskill client work forces and support technology adoption.
• Define and implement change measurement frameworks to track adoption, engagement, and business impact.
• Collaborate with cross‑functional teams to ensure alignment between change strategy, business goals, and technical delivery.
• Build trusted relationships with client stakeholders to support program success and long‑term transformation.
• Coach client team members in change management best practices.
• Apply design thinking and human‑centered approaches to change planning and solution design.
• Navigate ambiguity and adapt change strategies to dynamic client environments and evolving program needs.
• Demonstrated experience in management consulting, preferably with a global firm.
• Familiarity with AI tools and agents (e.g., Microsoft Copilot) and their integration into change management strategies.
• Comfortable navigating complex, matrixed environments and working across cross‑functional teams.
• Strong analytical skills with experience using data to inform and measure change impacts.
• Exceptional verbal and written communication skills, including executive‑level storytelling.
• Flexible, AI‑literate, and effective in dynamic client environments.
• Proficient in Microsoft Office Suite and familiar with the broader Microsoft ecosystem tools.
• Willingness to travel within North America (up to 75%).

• Minimum 1–3 years in client‑facing change management roles, with prior experience in ERP and/or AI‑enabled initiatives.
• Demonstrated ability to apply design thinking and human‑centered approaches to change planning.
• Strong analytical skills, experience using data to inform and measure change impacts.
• Exceptional verbal and written communication skills, including executive‑level storytelling.
• Proficiency in Microsoft Office Suite and familiarity with the broader Microsoft ecosystem tools.
• Willingness to travel within North America (up to 75%).

Compensation at Avanade varies depending on a wide array of factors, including but not limited to the specific office location, role, skill set, and level of experience. As required by local law, Avanade provides a reasonable range of compensation for roles that may be hired as set forth below.

District of Columbia $88,000 to $104,000

Illinois $85,000 to…